Manager, Language Access & Interpreter Services

Advocate Aurora Health

. Provide leadership and accountability for the Language Access Interpreter Services Command Center and teammate scheduling .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $48 - $71 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leadership and management within medical interpretation and translation services, ensuring compliance with regulations and enhancing service quality. Proficient in bilingual medical terminology and skilled in developing and training staff while managing budgets and strategic planning.

Highest-signal resume keywords

Leadership ExperienceBilingual Medical TerminologySupervisory ExperienceMedical Interpretation and TranslationBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical InterpretationTranslation ServicesBudget AnalysisQuality MonitoringVideo Interpreting Techniques

Soft Skills

Human Relations SkillsCommunication SkillsCoaching Skills

Tools & Technologies

Interpretation SystemsScheduling Software

Industry Keywords

Health Care AdministrationNursingCompliance RequirementsEthics of Medical InterpretingLEP Populations

About the role

Key responsibilities & impact

Provide leadership and accountability for the Language Access Interpreter Services Command Center and teammate scheduling
Develop and implement system-wide translation and interpretation systems
Ensure services comply with state and federal regulations, accreditation and compliance requirements, and organizational policy
Participate in strategic planning for language services across the system
Lead quality monitoring and improvement initiatives for translation and interpretation services
Build relationships with management, employees and medical staff regarding services for LEP and deaf/hard of hearing populations
Design activities to improve, promote and publicize Translation and Interpretation Services
Develop capital and operating budgets with the director
Monitor budgets, analyze variances and take appropriate action
Manage, train, develop and evaluate employees
Provide direction and support to subordinate employees
Select, train, develop and evaluate subordinates and initiate personnel actions
Participate in safety initiatives and risk mitigation
Coach staff on performance, complete performance reviews and support staff morale

Requirements

What you’ll need

Leadership experience is required
Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases
1 year of supervisory experience in a medical environment
Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree (or equivalent knowledge) in Nursing
Professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models
Knowledge of the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC)
Ability to oversee interpreters handling difficult messages including death and dying
Excellent human relations and communication skills
Basic computer skills
Ability to utilize video interpreting techniques
Ability to work M-F, 8:00a–5:00p
Position requires travel
Must wear protective clothing when necessary

Benefits

Comp & perks

Benefits Eligible
Competitive compensation
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Career development programs