Manager, Language Access & Interpreter Services

Advocate Aurora Health

. Lead and ensure accountability for development and implementation of system-wide translation and interpretation systems .

Posted 10/7/2026full-timeRome • United StatesMid-LevelSenior💰 $48 - $71 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading translation and interpretation services within a medical environment, ensuring compliance with regulations and enhancing service quality. Proficient in managing budgets, training staff, and applying bilingual medical terminology effectively.

Highest-signal resume keywords

Leadership ExperienceBilingual Medical TerminologySupervisory ExperienceMedical Interpretation and TranslationBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical InterpretationTranslation ServicesBudget AnalysisQuality ImprovementVideo Interpreting Techniques

Soft Skills

Human Relations SkillsCommunication SkillsCoaching Skills

Tools & Technologies

Protective ClothingInterpreting Equipment

Industry Keywords

Health Care AdministrationNCIHC EthicsLEP ServicesDeaf/Hard-of-Hearing ServicesSafety Initiatives

About the role

Key responsibilities & impact

Lead and ensure accountability for development and implementation of system-wide translation and interpretation systems
Ensure services comply with state and federal regulations, accreditation and compliance requirements, and organizational policy
Participate in strategic planning for language services throughout the system
Lead quality monitoring and improvement initiatives for translation and interpretation services
Build relationships with management, employees and medical staff regarding services for LEP and deaf/hard-of-hearing patients
Design activities to improve, promote and publicize Translation and Interpretation Services
Develop capital and operating budgets with the director
Monitor budgets, analyze variances and take appropriate action
Manage employees and facilitate training and continuing education
Direct, support, select, train, develop and evaluate subordinate employees
Initiate personnel actions in accordance with departmental policies
Participate in safety initiatives and risk mitigation
Coach staff on performance, complete performance reviews and support staff morale

Requirements

What you’ll need

Leadership experience required
Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases
Includes 1 year of supervisory experience in a medical environment
Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree in Nursing (or equivalent knowledge)
Professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models
Knowledge of the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC)
Ability to oversee interpreters handling difficult messages including death and dying
Excellent human relations and communication skills
Basic computer skills
Ability to utilize video interpreting techniques
Ability to travel
Must wear protective clothing when necessary
Ability to operate all equipment necessary to perform the job

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Career development programs