Manager, Service Line Operations – Maternal Fetal Medicine

Advocate Aurora Health

. Provide strategic and operational leadership across Maternal Fetal Medicine locations .

Posted 10/26/2026full-timeConcord • North Carolina • United StatesMid-LevelSenior💰 $44 - $66 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational leadership and strategic planning capabilities in healthcare settings, with a focus on performance improvement, team development, and patient experience optimization. Proven ability to manage budgets, drive operational metrics, and ensure compliance with regulatory standards.

Highest-signal resume keywords

Healthcare Operations ManagementStrategic PlanningPerformance ImprovementTeam DevelopmentFinancial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Standards ExecutionProject ManagementData-Based Problem SolvingBudget ManagementKPI Development

Soft Skills

Relationship BuildingCollaborationCoachingConflict ResolutionCommunication

Certifications & Qualifications

Healthcare Administration DegreeSpecialty-Specific Certifications

Industry Keywords

Maternal Fetal MedicinePatient ExperienceRegulatory ComplianceAccreditation StandardsHealthcare Leadership

About the role

Key responsibilities & impact

Provide strategic and operational leadership across Maternal Fetal Medicine locations
Manage daily operations of assigned clinical delivery locations
Ensure consistent execution of operational standards, workflows, and patient service expectations
Design, optimize, and oversee operational performance across assigned areas
Develop operational plans aligned with service line and organizational strategy
Develop leaders, succession plans, organizational capability, and workforce strategy
Conduct hiring, onboarding, coaching, performance management, and development for leaders, clinicians, and teammates
Drive teammate and clinician engagement
Manage budgets, labor, productivity, financial performance, and expenses
Oversee staffing plans and schedules to support operations and patient access
Collaborate with physicians, APPs, executives, service lines, and external stakeholders to optimize patient care
Establish consumer experience strategies and monitor performance trends
Resolve patient concerns, complaints, and problems in a timely manner
Drive operational metrics, identify improvement opportunities, and implement performance improvements
Support growth, access, and patient experience initiatives
Lead quality outcomes, regulatory readiness, accreditation standards, patient experience, and improvement plans
Drive department-level KPIs, dashboards, productivity, access, and outcome measures
Lead complex projects, growth initiatives, and cross-functional programs
Ensure compliance with organizational policies, regulations, ethical standards, and applicable laws

Requirements

What you’ll need

Associate’s Degree or equivalent experience
5 years of healthcare experience, including knowledge and experience in clinic or hospital operations and management
Specialty-specific education, training, and certifications may be required
Bachelor’s degree in Healthcare Administration or related field preferred
3–5 years of direct supervisory or management experience of healthcare operational teams preferred
Strategic thinking and ability to translate service line priorities into operational plans and measurable results
Strong operational leadership, project management, execution, and performance improvement skills across complex healthcare environments
Ability to lead others, establish accountability, build teams, and drive results through coaching, change management, and conflict resolution
Strong relationship-building and collaboration skills with clinicians, teammates, leaders, and cross-functional teams
Financial and analytical acumen, including data-based problem-solving and decision-making
Excellent interpersonal, written, and verbal communication and organizational skills
Ability to prioritize independently and respond to multiple demands in a timely fashion
Flexible schedule to accommodate clinician meetings before or after normal business hours
Frequent local travel to various care settings
Must be willing to travel to multiple locations

Benefits

Comp & perks

Full benefits eligibility
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on job
Incentive pay for select positions
Opportunity for annual increases based on performance
Competitive compensation
Career development programs
Well-being programs