Office Coordinator

Advocate Aurora Health

. Supervise the front office .

Posted 10/28/2026full-timeGastonia • North Carolina • United StatesMid-LevelSenior💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in patient care coordination, staff management, and customer service within a medical office environment. Proficient in scheduling, data analysis, and effective communication with patients and healthcare professionals.

Highest-signal resume keywords

Patient Care CoordinationStaff ManagementExcellent Customer ServiceMedical TerminologyData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Office ExperienceSchedulingInsurance FilingPayment Plan EstablishmentQuality ControlAccuracy AuditingCross-Training CoordinationPatient Eligibility VerificationOffice Supply PurchasingData Reporting

Soft Skills

Communication SkillsProblem-SolvingInterpersonal SkillsLeadershipCustomer Interaction

Tools & Technologies

Computer Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient SatisfactionProvider OperationsMedical TerminologyHealthcare ComplianceStaff Supervision

About the role

Key responsibilities & impact

Supervise the front office
Perform Patient Care Coordinator activities, including staff management, accuracy auditing, quality control, and maintaining daily, weekly, and monthly schedules
Interview new or replacement staff
Coordinate staff cross-training
Provide coverage for certain positions
Assist the Practice Manager or perform the Practice Manager role during absences, including non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints
Verify patient eligibility before treatment
Establish payment plans for outstanding balances
Purchase office and medical supplies
File insurance
Distribute refunds

Requirements

What you’ll need

High School Diploma or GED required
Medical office experience preferred
Medical terminology preferred
Supervision experience preferred
Excellent customer service skills required
Computer skills required
Communication skills required
Must speak and read English very well
Ability to deal effectively with patients, staff, and physicians
Ability to analyze data or report information
Ability to search for solutions and direct activities of others
Ability to lift up to 30 pounds
Willingness to travel to other locations for coverage
Experience leading provider operations, managing multiple locations, and adhering to policies

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay, based on role
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program