Office Specialist, Outpatient Rehab – PT/OT/SLP

Advocate Aurora Health

. Check patients in and out, primarily pediatric patients .

Posted 10/27/2026full-timeHigh Point • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient scheduling, clerical support, and insurance verification while maintaining confidentiality and providing excellent customer service in a pediatric healthcare setting.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationClerical SupportCustomer ServiceOffice Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BookkeepingTypingFaxingMail DistributionMedical Records ManagementAppointment SchedulingPre-Certification AuthorizationCharge EntryCollections MonitoringInventory Management

Soft Skills

Oral CommunicationWritten CommunicationInterpersonal SkillsCustomer Service Skills

Tools & Technologies

Office EquipmentPayer Websites

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Pediatric PatientsPatient ConfidentialityOffice OperationsClerical SupportHealthcare Administration

About the role

Key responsibilities & impact

Check patients in and out, primarily pediatric patients
Schedule return appointments for PT/OT/SLP services
Coordinate general office operations, including bookkeeping, copying, faxing, mailing, filing, and maintaining the office calendar
Greet and assist patients, families, and visitors
Screen and route telephone calls and ensure accurate messages
Provide general clerical support, including typing, copying, faxing, mail distribution, and preparing announcements, memos, and letters
Maintain patient schedules through reminder calls, no-show follow-ups, cancellation rescheduling, and filling open appointment times
Take new patient referrals and ensure information is available for insurance pre-certification
Verify patient insurance and obtain pre-certification authorization using software, payer websites, and/or voice verification
Administer credit and collection policy, collect co-pays, enter daily charges, reconcile accounts, and monitor collections
Maintain filing systems and patient files; copy medical records as assigned
Maintain confidentiality of patient, visitor, staff, and organizational information
Maintain inventory of office equipment and supplies
Represent and promote the department professionally; assist with mail pickup and delivery
Provide backup and assistance to other staff
Attend meetings, prepare and distribute meeting minutes, and participate in training
Adhere to department rules and perform other duties assigned by management

Requirements

What you’ll need

High School Diploma or GED in General Studies required
Excellent oral and written communication skills
Strong interpersonal skills
Strong customer service skills
Skilled in the operation of routine office equipment
Ability to work the stated Monday–Saturday schedule, including optional Saturday hours
Ability to perform standing, walking, sitting, bending, reaching with arms, finger and hand dexterity, talking, hearing, and seeing
May require lifting, carrying, pushing, and/or pulling up to 20, 50, and 100 pounds

Benefits

Comp & perks

Benefits Eligible
Closed on major Holidays
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions