Patient Access & Care Team Representative I

Advocate Aurora Health

. Link the patient experience between PACT and the practice site using facility/provider information and established procedures .

Posted 10/2/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to manage multiple tasks in a fast-paced healthcare environment. Proficient in scheduling, problem-solving, and utilizing departmental information systems to support patient care.

Highest-signal resume keywords

Customer ServiceAppointment SchedulingProblem-SolvingVerbal CommunicationMultitasking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Medical TerminologyTechnical TroubleshootingData EntryInsurance VerificationRecord Maintenance

Soft Skills

Attention to DetailActive ListeningOrganizational SkillsCritical ThinkingInterpersonal Skills

Tools & Technologies

Multiple-Line Telephone SystemDesktop Software PackagesDepartmental Information Systems

Industry Keywords

HealthcareCall CenterPatient ExperienceDemographic InformationCustomer Interaction

About the role

Key responsibilities & impact

Link the patient experience between PACT and the practice site using facility/provider information and established procedures
Assist inbound callers using available resources and critical thinking; make outbound calls when needed
Recognize complex problems and escalate them for resolution
Perform basic technical troubleshooting for online applications, systems, or access issues
Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules
Obtain demographic and insurance information and verify insurance coverage
Complete forms and verify and update medical records
Identify emergent calls and immediately transfer them to a Registered Nurse for triage
Route patients for triage, scheduling, rescheduling, and appointment cancellations
Submit medication refill requests and page providers and facilities as appropriate
Provide customer service according to departmental standards
Support organizational marketing efforts by providing information and referrals
Maintain records and regularly report on and update provider and marketing databases
Maintain knowledge and efficient use of departmental information systems
Perform additional duties based on department needs

Requirements

What you’ll need

High School Graduate
Typically requires 0–1 year of experience in a call center, healthcare, or other applicable customer service-related area
Knowledge of customer service and ability to work with a variety of patients and patient situations
Ability to follow workflows while operating in a structured environment
Basic knowledge of medical terminology helpful but not required
Basic understanding of computers and desktop software packages
Ability to work in a fast-paced environment and handle varied customer/patient needs
Basic multitasking, problem-solving, organization, and prioritization skills
Ability to use/manage a multiple-line telephone system
Demonstrated analysis, logical thinking, accuracy, and attention to detail
Strong verbal communication skills and ability to interact with a diverse customer population
Ability to provide excellent customer service and follow up
Ability to research and document interactions on multiple systems
Ability to actively listen and resolve customer issues
Ability to work varied hours based on departmental business needs
Must have functional vision, touch, speech, and hearing
Required to sit most of the workday
Ability to operate all equipment necessary to perform the job

Benefits

Comp & perks

Benefits eligible
1 holiday per year
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on job
Incentive pay for select positions
Opportunity for annual increases based on performance
Remote work environment option