Patient Coverage Representative

Advocate Aurora Health

. Verify insurance information received from patients, payors, and team members .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in verifying insurance information, updating electronic health records (EHR), and ensuring billing accuracy. Proficient in handling patient inquiries and managing insurance changes while maintaining strong organizational and communication skills.

Highest-signal resume keywords

EHR ManagementInsurance VerificationData Entry AccuracyKnowledge of Medicare and MedicaidOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance VerificationData EntryEHR UpdatesClaims InitiationMedical Terminology

Soft Skills

Organizational AbilityWritten CommunicationVerbal Communication

Tools & Technologies

Epic ToolsEHR SystemsCRM Software

Industry Keywords

Health CareBillingRegistrationThird-Party Payors

About the role

Key responsibilities & impact

Verify insurance information received from patients, payors, and team members
Use multiple Epic tools to update information and ensure billing accuracy
Receive incoming calls to perform coverage updates
Update EHR information and initiate claims on affected transactions
Perform daily updates based on Visit Filing Order changes
Review electronic eligibility transactions and update coverage as needed
Send and receive CRM requests regarding patient-initiated insurance concerns
Follow up on insurance changes through the EHR Patient Portal
Perform guarantor account updates based on patient requests
Update hospital account records and visits to correct data discrepancies
Work EHR workqueues related to patient demographic, guarantor, and coverage information
Operate equipment necessary to perform the job in a normal office or home office environment

Requirements

What you’ll need

High School Graduate
Typically requires 2 years of experience in health care, with focus on registration, insurance, and billing
Previous data entry experience with emphasis on speed and accuracy
Good organizational ability
Solid written and verbal communication skills
Basic understanding of EHRs, with ability to gain deeper knowledge
Knowledge of Medicare, Medicaid, and third-party payors
Knowledge of medical terminology
Must be able to sit most of the workday
Must be able to lift up to 10 lbs. occasionally
None required for licensure, registration, and/or certification

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program