Patient Service Representative

Advocate Aurora Health

. Create the initial electronic health record and prevent duplicate medical records .

Posted 9/23/2026full-timeWest Bend • Wisconsin • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing patient interactions, ensuring compliance with HIPAA and other regulatory requirements. Proficient in electronic health record management and adept at multitasking in a high-volume environment.

Highest-signal resume keywords

HIPAA ComplianceElectronic Health Record ManagementCustomer Service SkillsInsurance KnowledgeOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Record ManagementInsurance VerificationPayment CollectionData EntryRegulatory Compliance

Soft Skills

Attention to DetailProblem-Solving SkillsInterpersonal CommunicationMultitasking AbilityIndependent Thinking

Tools & Technologies

Microsoft OfficeEmail SystemsInternet BrowsersPhone Technology

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient RegistrationConfidentialityFinancial AdvocacyPatient PortalService Recovery

About the role

Key responsibilities & impact

Create the initial electronic health record and prevent duplicate medical records
Positively identify patients before care and comply with accrediting-body requirements
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect co-pays and other out-of-pocket responsibilities
Maintain confidentiality of patient, financial, and medical-record information in accordance with HIPAA
Recognize commercial and government insurance plans and explain financial responsibilities
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, questions, and signatures for regulatory compliance, including HIPAA, EMTALA, Consent for Treatment, patient rights, IMM, MOON, MSPQ, ABN, and Notice of Privacy Practices
Schedule appointments and coordinate cancellations, reschedules, wait lists, and recalls
Provide test-preparation, arrival-time, medication, check-in, and facility-direction information
Perform visit closure, schedule follow-ups, and provide after-visit summaries
Educate and support patients with the patient portal/app
Greet patients and visitors, answer telephones, screen calls, and take messages
Provide customer service and assistance such as transportation, directions, wheelchairs, and interpreter services
Scan documents to Health Information Management, manage faxes and electronic health-record inbox messages, and follow clinical-team direction for emergent needs
Monitor and work assigned electronic health-record work queues
Communicate customer-service and process-improvement issues to management
Assist department leadership with orientation and training

Requirements

What you’ll need

High School Diploma or GED
Demonstrate the Advocate Health purpose, values and behaviors
Ability to work independently in a high-profile, high-stress area and meet deadlines
Ability to multitask, prioritize work, and manage high-volume workloads with interruptions
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Independent thinking and problem-solving skills; ability to triage issues and concerns
Excellent written, verbal, customer service, and interpersonal communication skills
Ability to educate patients about insurance coverage and unpaid or potentially unpaid services
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage payments, including cash, and follow cash-handling security procedures
Strong understanding of computer systems and proficient typing skills
Technical proficiency with email, Microsoft Office, internet browsers, and phone technology
Ability to handle sensitive and confidential information according to internal policies
Excellent organizational skills
Ability to act as a resource to other teammates
Ability to transition frequently between sitting and standing; stand and sit for extended periods and remain mobile throughout the workday
Ability to frequently lift up to 10 lbs. and occasionally lift 20 lbs. or more
Ability to push/pull up to 50 lbs. with assistance
Vision, hearing, touch, clear speech, and fine motor keyboard data-entry abilities
Willingness and ability to travel as required and work in varying weather and road conditions

Benefits

Comp & perks

Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay, based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance