Patient Service Representative

Advocate Aurora Health

. Create the initial electronic health record and prevent duplicate medical records .

Posted 11/2/2026part-timeGreen Bay • Wisconsin • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, insurance verification, and compliance with HIPAA regulations while providing exceptional customer service in a fast-paced healthcare environment. Capable of managing patient information accurately and efficiently, ensuring a welcoming atmosphere for patients and visitors.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationHIPAA ComplianceCustomer Service SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Liability EstimationData EntryMedical TerminologyCash Handling ProceduresEmergency Response

Soft Skills

Attention to DetailIndependent ThinkingProblem-Solving SkillsOrganizational SkillsInterpersonal Skills

Tools & Technologies

EPIC Electronic Medical RecordInsurance Verification ToolsMicrosoft OfficeEmailInternet Browsers

Certifications & Qualifications

CPR CertificationNotary Training/Licensure

Industry Keywords

HIPAAMedicareMedicaidManaged CareEMTALA

About the role

Key responsibilities & impact

Create the initial electronic health record and prevent duplicate medical records
Positively identify patients before care in compliance with accrediting-body requirements
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect co-pays and other out-of-pocket responsibilities
Maintain confidentiality of patient personal, financial, and medical information in accordance with HIPAA
Explain insurance plans, financial responsibility, and patient obligations
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, questions, notices, and signatures for regulatory compliance
Schedule appointments and coordinate cancellations, reschedules, wait lists, and recalls as needed
Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and facility directions
Create a welcoming and professional environment for patients and visitors
Greet patients and visitors and respond to routine information requests
Answer and screen telephone calls and take messages
Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
Monitor and work assigned electronic health record work queues
Escort patients to nursing units or outpatient departments as necessary
Travel between service locations as required

Requirements

What you’ll need

High School Graduate
No prior experience required
Demonstrate the Advocate Health purpose, values and behaviors
Ability to work independently, multitask, prioritize work, and handle large workloads in a fast-paced environment
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Independent thinking, problem-solving, and issue-triage skills
Excellent written and verbal communication and interpersonal skills
Ability to educate patients about insurance coverage and unpaid services
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage payments, including cash, and follow cash-handling security procedures
Technical proficiency with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, email, Microsoft Office, internet browsers, and phone technology
Understanding of basic medical and insurance terms and abbreviations
HIPAA compliance and knowledge of applicable state and federal rules/regulations
General understanding of Medicare, Medicaid, managed care, and commercial payers
Knowledge of Medicare, HIPAA, and EMTALA rules and regulations and insurance pre-certification requirements
Excellent organizational skills
Ability to act as a resource to other staff
Ability to respond quickly to medical-status and emergency situations
Ability to stand and sit for extended periods, transition frequently between sitting and standing, and remain mobile throughout the workday
Ability to lift up to 10 lbs. frequently and 20 lbs. or more occasionally, and push/pull up to 50 lbs. with assistance
Ability to use fine motor skills for keyboard data entry and speak clearly
CPR certification may be required based on service location
Notary training/licensure may be required as appropriate for service line and/or facility
Preferred experience with insurance verification/eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet, and phone technology

Benefits

Comp & perks

Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance