Patient Service Representative

Advocate Aurora Health

. Greet patients arriving for appointments .

Posted 9/23/2026full-timeWinston-Salem • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access processes, including scheduling, registration, and financial clearance, while maintaining compliance with Medicare, HIPAA, and EMTALA regulations. Proficient in insurance verification and adept at handling sensitive information with a strong focus on customer service and communication.

Highest-signal resume keywords

Patient Access ManagementInsurance VerificationFinancial ClearanceEffective Communication SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationFinancial CalculationsMedical TerminologyMathematical AptitudeData AnalysisPre-Certification KnowledgeProblem SolvingBasic Human AnatomyCompliance with HIPAA

Soft Skills

Customer ServiceCollaborationAttention to DetailAdaptabilityInterpersonal Skills

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelADT Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MedicareMedicaidEMTALAInsurance GuidelinesFinancial Assistance

About the role

Key responsibilities & impact

Greet patients arriving for appointments
Monitor patient flow to ensure efficient and courteous care
Complete and maintain accurate patient demographic and insurance information
Complete registration for walk-in patients and update information as needed
Verify insurance benefits
Obtain, calculate and collect out-of-pocket financial liabilities, past-due balances and estimates
Follow Financial Clearance policy for non-urgent patient services
Obtain pre-certification or authorization when required
Identify patients needing financial assistance and refer them to Financial Counselors
Perform visit closure, including checking out patients and scheduling follow-up appointments
Provide patients with appropriate documents
Maintain knowledge of Medicare, Medicaid, third-party payer requirements, insurance guidelines and accepted insurance plans
Communicate customer service issues and process improvement opportunities to management
Meet department productivity requirements and a 98% accuracy expectation
Maintain positive relations with patients, families and clinical staff
Collaborate with others to ensure concise and timely information flow
Report to a Supervisor or Manager
Operate equipment necessary to perform the job

Requirements

What you’ll need

High school diploma or GED required
Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
Ability to identify and understand issues and problems
Ability to examine data and draw logical conclusions
Knowledge of Medicare, HIPAA, and EMTALA rules and regulations
Knowledge of insurance pre-certification requirements
Mathematical aptitude
Effective oral and written communication skills
Critical thinking skills
Understanding of basic human anatomy, medical terminology and procedures
Ability to handle sensitive and confidential information according to internal policies
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Experience with Microsoft Outlook, Word, Excel and ADT software
Ability to write routine correspondence and calculate figures, discounts and percentages
Ability to work with minimal supervision and solve problems in a high-profile, high-stress area
Ability to determine work priorities and interact positively with internal and external customers
Ability to sit for the majority of the workday
Occasionally lift up to 10 lbs.

Benefits

Comp & perks

Full-time benefits eligibility
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs
Well-being programs