Patient Service Representative – Cardiology Clinic

Advocate Aurora Health

. Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person .

Posted 11/4/2026full-timeMilwaukee • Wisconsin • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while efficiently managing patient inquiries and billing information. Capable of maintaining accurate medical records and supporting healthcare providers in an ambulatory care setting.

Highest-signal resume keywords

Customer Service ExperienceBilling Information EntryMedical Records ManagementPatient InteractionPhysical Mobility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBilling ProceduresMedical Record StandardsAppointment SchedulingInformation Inquiry Response

Soft Skills

Clear CommunicationProblem-SolvingInterpersonal SkillsAdaptabilityConflict Resolution

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Ambulatory CarePatient SupportHealthcare StandardsCustomer InteractionService Efficiency

About the role

Key responsibilities & impact

Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
Respond to inquiries about tests and procedures, bills and charges, referrals, and other matters
Enter billing information for patients and payers at the time of service
Follow up accurately on missing billing information
Uphold practice and medical group standards for accurate and timely medical records
Support providers and connect with patients as part of the ambulatory care team
Work Monday-Friday, primarily 8:00am-4:30pm, with flexibility for the 8:30am-5:00pm closing shift
Travel as needed to other locations, including Suite 880 or 4131 W Loomis Rd, Suite 110

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Must be able to transition from sitting to standing frequently
Must be able to stand and sit for extended periods and be physically mobile throughout the workday
Frequently lifts up to 10 lbs. and occasionally lifts 20 lbs. or more
Must be able to push/pull up to 50 lbs. with assistance
Sensory requirements include vision, hearing, and touch
Must be able to speak clearly
Must be able to use hands with fine motor skills for keyboard data entry

Benefits

Comp & perks

Benefits eligible
Premium pay such as shift, on-call, and more based on a teammate's job
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program