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Patient Service Representative – Clinic
Advocate Aurora Health. Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a high-volume environment, effectively managing patient interactions and maintaining accurate medical records. Proficient in handling billing information and supporting healthcare providers while ensuring patient safety and comfort.
Highest-signal resume keywords
Customer Service ExperienceMedical Record MaintenanceBilling Information EntryAbility To Handle Difficult PatientsMulti-Tasking In High-Volume Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record MaintenanceBilling Information EntryPatient Handling Equipment Usage
Soft Skills
Effective CommunicationStress ManagementProblem Solving
Industry Keywords
Ambulatory CarePatient InteractionHigh-Volume EnvironmentCustomer ServicePatient Safety
About the role
Key responsibilities & impact- Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
- Assist with questions about tests and procedures, bills and charges, referrals, and other matters
- Enter billing information for patients and payers at the time of service
- Follow up accurately on missing billing information
- Maintain accurate and timely medical records according to practice and medical-group standards
- Support providers and connect with patients as part of the ambulatory care team
- Work scheduled shifts at Morton Grove and travel to Glenview and Lincolnwood locations
- Work applicable weekend shifts
Requirements
What you’ll need- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult callers/customers/patients
- Ability to function in a high-volume, multi-task environment and crowded or closely shared workspace
- Exposure to ill patients
- Ability to work under stressful conditions with demanding customers
- Must lift up to 35 pounds without help
- For patient lifts over 35 pounds or when the patient cannot assist, use patient-handling equipment with at least one other associate when available
Benefits
Comp & perks- Comprehensive Total Rewards package
- Premium pay such as shift and on-call pay
- Incentive pay for select positions
- Opportunity for annual performance-based increases
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance
- Paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program