Patient Service Representative

Advocate Aurora Health

. Create the initial electronic health record and prevent duplicate medical records .

Posted 9/22/2026part-timeKaukauna • Wisconsin • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage patient interactions effectively while ensuring compliance with HIPAA and insurance regulations. Proficient in using electronic health record systems and insurance verification tools to support patient care and administrative tasks.

Highest-signal resume keywords

Customer Service SkillsHIPAA Compliance KnowledgeEPIC Electronic Medical RecordInsurance Verification ToolsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance Information VerificationData EntryPayment CollectionMedical Terminology Understanding

Soft Skills

Excellent Communication SkillsIndependent ThinkingProblem-Solving SkillsOrganizational SkillsMultitasking Ability

Tools & Technologies

EPICMicrosoft OfficeEmailInternet BrowsersPhone Technology

Certifications & Qualifications

CPR CertificationNotary Training/Licensure

Industry Keywords

HIPAAMedicareMedicaidManaged CareCommercial Payers

About the role

Key responsibilities & impact

Create the initial electronic health record and prevent duplicate medical records
Positively identify patients before delivery of care and comply with accrediting-body requirements
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect co-pays and other out-of-pocket responsibilities
Maintain confidentiality of patient information and medical records in accordance with HIPAA
Recognize insurance plans and explain financial responsibility and obligations
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, and questions for regulatory compliance
Obtain patient or guarantor signatures as required
Schedule appointments and coordinate cancellations, reschedules, wait-list requests, and recall requests
Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and facility directions
Create a welcoming and professional patient environment
Greet patients and visitors and respond to routine information requests
Answer and screen telephone calls and take messages
Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
Monitor and work assigned electronic health record work queues
Escort patients to nursing units or outpatient departments as necessary
Float among Aurora BayCare Medical Center and potential off-site locations based on department needs

Requirements

What you’ll need

High School Graduate
No licensure, registration, or certification required
No experience required
Demonstrate Advocate Health purpose, values, and behaviors
Ability to work independently, set and meet deadlines, multitask, prioritize, and handle large workloads in a fast-paced environment
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Independent thinking and problem-solving skills; ability to triage issues and concerns
Excellent written, verbal, customer service, and interpersonal communication skills
Ability to educate patients about insurance coverage and unpaid or potentially unpaid services
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage payments, including cash, and follow cash-handling security procedures
Technical proficiency with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, email, Microsoft Office, internet browsers, and phone technology
Understanding of basic medical and insurance terms and abbreviations
HIPAA compliance knowledge and knowledge of applicable state and federal regulations
Understanding of Medicare, Medicaid, managed care, and commercial payers
Ability to explain Medicare, HIPAA, and EMTALA rules and regulations and comply with insurance pre-certification updates
Excellent organizational skills
Ability to act as a resource to other staff
Ability to respond quickly to medical-status and emergency situations
Ability to operate necessary equipment and perform keyboard data entry
Ability to transition between sitting and standing, stand and sit for extended periods, and remain physically mobile
Ability to lift up to 10 lbs. frequently and 20 lbs. or more occasionally; ability to push/pull up to 50 lbs. with assistance
Ability to speak clearly and meet vision, hearing, and touch sensory requirements
CPR certification may be required based on service location
Notary training/licensure may be required as appropriate for service line or facility
Preferred: experience with insurance verification/eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet, and phone technology

Benefits

Comp & perks

Part-time benefits eligible
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on job
Opportunity for annual increases based on performance
Incentive pay for select positions
Competitive compensation
Programs that invest in career development
Benefits and well-being programs