Patient Service Representative

Advocate Aurora Health

. Complete patient registration duties, including collecting and validating demographic and insurance information .

Posted 9/15/2026full-timeLexington • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, insurance verification, and financial clearance processes while maintaining compliance with Medicare, Medicaid, and HIPAA regulations. Proficient in managing patient information and ensuring a positive experience through effective communication and problem-solving skills.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial ClearanceMicrosoft Office SuiteMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient AccessInsurance Pre-CertificationBillingMathematical AptitudeADT Software

Soft Skills

Effective CommunicationCritical ThinkingCustomer ServiceProblem-SolvingCollaboration

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelADT System

Industry Keywords

MedicareMedicaidHIPAAEMTALAFinancial Assistance

About the role

Key responsibilities & impact

Complete patient registration duties, including collecting and validating demographic and insurance information
Obtain pre-certification or authorization as required
Enter patient information into the Atrium Health Wake Forest Baptist ADT system
Inform patients of estimated liability and collect patient liabilities
Identify patients needing financial assistance and refer them to financial counseling
Greet patients and monitor patient flow
Complete registration for walk-in patients and update demographic and insurance information
Verify insurance benefits and calculate and collect out-of-pocket liabilities, past-due balances and estimates
Follow Financial Clearance policy for non-urgent services when clearance or authorization is incomplete
Perform visit closure, check out patients, schedule follow-up appointments, collect additional responsibility and provide documents
Maintain knowledge of Medicare, Medicaid, third-party payer requirements, insurance plans and accepted insurance plans
Communicate customer service and process improvement issues to management
Meet productivity and 98% accuracy expectations
Maintain positive public relations with patients, families and clinical staff
Collaborate to ensure concise and timely information flow

Requirements

What you’ll need

High school diploma or GED required
Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
Knowledge of Medicare, Medicaid, HIPAA, EMTALA rules and regulations, and insurance pre-certification requirements
Understanding of basic human anatomy, medical terminology and procedures
Mathematical aptitude, effective oral and written communication skills, and critical thinking skills
Experience with Microsoft Outlook, Word, Excel and ADT software
Ability to handle sensitive and confidential information according to internal policies
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to calculate figures and amounts such as discounts and percentages
Ability to work with minimal supervision and problem-solve in a high-profile, high-stress area
Ability to interact positively with internal and external customers and determine work priorities
Ability to sit the majority of the workday
Occasionally lifts up to 10 lbs.

Benefits

Comp & perks

Benefits Eligible
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Comprehensive Total Rewards and well-being programs
Career development programs