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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient access processes, including scheduling, registration, and financial clearance, while ensuring compliance with Medicare, HIPAA, and EMTALA regulations. Proficient in managing patient information and financial transactions with a focus on accuracy and customer service.
Highest-signal resume keywords
Patient Access ManagementInsurance VerificationFinancial Clearance ProceduresKnowledge of Medicare and HIPAAEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationFinancial Liability CalculationMedical TerminologyBasic Human AnatomyMathematical AptitudeCritical ThinkingPre-Certification Knowledge
Soft Skills
Effective Oral CommunicationWritten CommunicationCollaborationCustomer Service
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelADT Software
Industry Keywords
HIPAA ComplianceEMTALA RegulationsPatient Flow ManagementFinancial Assistance ReferralProductivity Measurement
About the role
Key responsibilities & impact- Greet patients arriving for appointments
- Monitor patient flow to ensure efficient and courteous care
- Ensure patient demographic and insurance information is complete and accurate
- Register walk-in patients and verify or update demographic and insurance information
- Verify insurance benefits and calculate and collect patients' out-of-pocket financial liability
- Request and collect past-due and present balances or estimates due
- Follow Financial Clearance policy for non-urgent patient services when clearance or authorization has not been obtained
- Identify patients needing financial assistance and refer them to a Financial Counselor
- Perform visit closure, including checking out patients, scheduling follow-up appointments, collecting additional patient responsibility, and providing appropriate documents
- Maintain knowledge and reference materials for Medicare, Medicaid, third-party payer requirements, insurance plans requiring pre-authorization/referral, and accepted insurance plans
- Communicate customer service and process improvement issues to management
- Meet productivity requirements and achieve 98% accuracy and established department productivity measurements
- Maintain positive relations with patients, families, and clinical staff while collaborating for concise, timely information flow
Requirements
What you’ll need- High school diploma or GED required
- Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
- Knowledge of Medicare, HIPAA, and EMTALA rules and regulations
- Knowledge of insurance pre-certification requirements
- Knowledge of basic human anatomy, medical terminology, and procedures
- Experience with Microsoft Outlook, Word, Excel, and ADT software
- Mathematical aptitude, effective oral and written communication, and critical thinking skills
- Ability to handle sensitive and confidential information according to internal policies
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to work with minimal supervision and determine work priorities
- Ability to operate all equipment necessary to perform the job
- Ability to sit for the majority of the workday and occasionally lift up to 10 lbs.
Benefits
Comp & perks- Benefits eligible
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program
- Premium pay such as shift and on-call pay, based on the teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance