Patient Service Representative, Float

Advocate Aurora Health

. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing .

Posted 10/9/2026full-timeMount Pleasant • Wisconsin • United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and practice support, including scheduling, coding, registration, and billing. Proficient in maintaining accurate medical records and providing seamless patient care across multiple locations.

Highest-signal resume keywords

Customer Service ExperienceMedical Billing KnowledgePatient Accounting System ProficiencyHigh Volume Task ManagementDifficult Customer Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical CodingBilling Information EntryPatient RegistrationAppointment SchedulingMedical Record Maintenance

Soft Skills

Effective CommunicationStress ManagementProblem SolvingInterpersonal Skills

Tools & Technologies

Patient Accounting System

Industry Keywords

HealthcarePatient CareRevenue Cycle ManagementCustomer SupportMedical Records

About the role

Key responsibilities & impact

Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
Maximize revenues by collecting payment at time of service
Enter accurate and up-to-date billing information into the patient accounting system
Assist clinical staff in maintaining accurate medical records
Provide coverage across Kenosha, Pleasant Prairie, and Racine locations
Serve patients arriving for appointments or contacting the practice by telephone or in person
Provide information about appointments, tests and procedures, bills and charges, referrals, and other matters
Enter patient and payer billing information at time of service
Follow up accurately on missing billing information
Uphold standards for accurate and timely medical records
Support providers, connect with patients, and help ensure a seamless care experience

Requirements

What you’ll need

High school diploma or equivalent
Minimum two years related customer service experience
Experience handling difficult callers/customers/patients
Ability to function in a high volume, multiple-task environment
Ability to work in a crowded or closely shared workspace
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
Availability required between 5:00 AM and 7:00 PM
Monday through Friday availability, with possible Saturday shifts as needed

Benefits

Comp & perks

Full benefits eligibility
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on role
Incentive pay for select positions
Opportunity for annual increases based on performance
Programs that invest in career development