Patient Service Representative – Float, Cardiology

Advocate Aurora Health

. Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person .

Posted 9/21/2026full-timeOshkosh • Wisconsin • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a high-volume environment, effectively managing patient interactions and billing processes while maintaining accurate medical records. Capable of handling stressful situations and providing support to healthcare providers and patients.

Highest-signal resume keywords

Customer Service ExperienceBilling Information EntryHigh Volume Environment FunctionalityPatient Handling Equipment KnowledgeStress Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing Information EntryMedical Records ManagementAppointment SchedulingPatient InteractionData Entry

Soft Skills

Communication SkillsProblem-SolvingInterpersonal SkillsStress ManagementMultitasking

Industry Keywords

Ambulatory CarePatient ServiceHealthcare StandardsCustomer InteractionPatient Handling

About the role

Key responsibilities & impact

Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
Provide information on tests and procedures, bills and charges, referrals, and other matters
Enter billing information for patients and payers at the time of service
Accurately follow up on missing billing information
Uphold practice and medical group standards for accurate and timely medical records
Support providers and connect with patients as part of the ambulatory care team
Perform other related duties as required

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
Exposure to ill patients
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
For patient lifts over 35 pounds, or when the patient is unable to assist, patient handling equipment is expected with at least one other associate when available

Benefits

Comp & perks

Benefits eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program