Patient Service Representative Float – Occupational Health

Advocate Aurora Health

. Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person .

Posted 9/22/2026full-timeManitowoc • Wisconsin • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a high-volume environment, effectively managing patient interactions and billing processes while maintaining accurate medical records. Capable of supporting healthcare providers and collaborating within an ambulatory care team.

Highest-signal resume keywords

Customer Service ExperienceBilling Information EntryHigh-Volume Environment FunctionalityStress ManagementPatient Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Information EntryMedical Records ManagementAppointment Scheduling

Soft Skills

Customer ServiceMulti-TaskingCommunicationProblem-Solving

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Ambulatory CarePatient SupportHealthcare Standards

About the role

Key responsibilities & impact

Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
Provide information on tests and procedures, bills and charges, referrals, and other matters
Enter billing information for patients and payers at the time of service
Follow up accurately on missing billing information
Uphold practice and medical group standards for accurate and timely medical records
Support providers and connect with patients as part of the ambulatory care team
Float occasionally between Manitowoc, Sheboygan, and Plymouth to cover PTO or sick calls

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Ability to function in a high-volume, multi-task environment and crowded or closely shared workspace
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
Ability to work Monday–Friday, 8:00 a.m.–4:30 p.m.; no nights, holidays, or weekends

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program