Patient Service Representative, Float Pool

Advocate Aurora Health

. Greet patients arriving for appointments .

Posted 10/7/2026full-timeElkin • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access, insurance verification, and billing processes while maintaining compliance with Medicare, Medicaid, and HIPAA regulations. Strong communication and critical thinking skills are essential for effective patient interaction and problem resolution.

Highest-signal resume keywords

Patient Access ExperienceInsurance VerificationKnowledge of Medicare and MedicaidMathematical AptitudeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationBilling ProceduresFinancial Liability CalculationMedical TerminologyBasic Human AnatomyCritical ThinkingData EntryDocument ProvisionVisit Closure Procedures

Soft Skills

Oral CommunicationWritten CommunicationCustomer ServiceCollaborationProblem Solving

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelADT Software

Industry Keywords

HIPAA ComplianceEMTALA RegulationsInsurance Pre-CertificationPayer PoliciesFinancial Assistance Referral

About the role

Key responsibilities & impact

Greet patients arriving for appointments
Monitor patient flow to ensure efficient and courteous service
Complete and maintain accurate patient demographic and insurance information
Register walk-in patients and update records as needed
Verify insurance benefits and calculate and collect patient financial liability
Request and collect past-due and current balances or estimates
Follow financial clearance policies for non-urgent services
Identify patients needing financial assistance and refer them to a Financial Counselor
Perform visit closure, including checkout, follow-up scheduling, collection of additional patient responsibility, and document provision
Maintain knowledge of Medicare, Medicaid, third-party payer requirements, insurance plans, and authorization policies
Communicate customer service issues and process improvement opportunities to management
Meet productivity, accuracy, and department performance requirements
Maintain positive public relations with patients, families, and clinical staff
Collaborate with others to support concise and timely information flow
Report to a Supervisor or Manager

Requirements

What you’ll need

High school diploma or GED required
Patient access, insurance verification, billing, or certified medical assistant experience preferred
Ability to travel/float to Elkin, Mt. Airy, Statesville, and Wilkesboro
Knowledge of Medicare, Medicaid, HIPAA, EMTALA, insurance pre-certification requirements, and payer policies
Mathematical aptitude, oral and written communication, and critical thinking skills
Understanding of basic human anatomy, medical terminology, and medical procedures
Ability to handle sensitive and confidential information
Experience with Microsoft Outlook, Word, Excel, and ADT software
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine correspondence and calculate discounts and percentages
Ability to work with minimal supervision and determine work priorities
Ability to sit for the majority of the workday and occasionally lift up to 10 lbs.
Must be able to operate all equipment necessary to perform the job

Benefits

Comp & perks

Benefits eligible
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on role
Incentive pay for select positions
Opportunity for annual increases based on performance