Patient Service Representative, Float – Specialty Clinics

Advocate Aurora Health

. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing .

Posted 10/6/2026full-timeMount Pleasant • Wisconsin • United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing quality customer service in a healthcare setting, including efficient scheduling, billing, and patient support. Proficient in maintaining accurate medical records and ensuring a seamless patient experience across various medical specialties.

Highest-signal resume keywords

Customer Service ExperienceMedical BillingPatient RegistrationMedical Record MaintenanceHigh-Volume Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingPatient RegistrationCodingAccurate Data EntryPayment Collection

Soft Skills

Effective CommunicationStress ManagementProblem SolvingInterpersonal Skills

Tools & Technologies

Patient Accounting System

Industry Keywords

HealthcarePatient ExperienceMedical RecordsCustomer SupportClinical Staff Assistance

About the role

Key responsibilities & impact

Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
Collect payment at the time of service and enter accurate, up-to-date billing information into the patient accounting system
Assist clinical staff in maintaining accurate medical records
Provide service to patients arriving for appointments or calling/visiting for appointments, test and procedure information, bills and charges, referrals, and other matters
Enter patient and payer billing information at the time of service and follow up on missing information
Uphold practice and medical-group standards for accurate and timely medical records
Support providers, connect with patients, and help ensure a seamless patient experience
Float across Women's Health, MFM, Urogyne, Urology, Men's Health, General Surgery, and Plastic Surgery clinics

Requirements

What you’ll need

High school diploma or equivalent
Two years of related customer service experience, preferably in healthcare
Experience handling difficult callers/customers/patients
Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
For patient lifts over 35 pounds, or when the patient is unable to assist, patient-handling equipment is expected with at least one other associate when available

Benefits

Comp & perks

Comprehensive Total Rewards package
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program