Patient Service Representative – Float, Specialty Clinics

Advocate Aurora Health

. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing .

Posted 9/15/2026full-timeGurnee • Illinois • United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a healthcare setting, ensuring accurate billing, scheduling, and patient support while maintaining high standards of medical record accuracy and patient experience.

Highest-signal resume keywords

Customer Service ExperienceBilling Information EntryMedical Record MaintenanceHigh Volume Environment FunctionalityPatient Interaction Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCodingRegistrationSchedulingMedical Records Management

Soft Skills

Compassionate CommunicationStress ManagementProblem SolvingMulti-tasking

Tools & Technologies

Patient Accounting System

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcarePatient CareRevenue CollectionAppointment SchedulingInsurance Coverage

About the role

Key responsibilities & impact

Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
Maximize revenues by collecting payment at time of service
Enter accurate and up-to-date billing information, including address and insurance coverage, into the patient accounting system
Assist clinical staff in maintaining accurate medical records
Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
Handle inquiries about tests and procedures, bills and charges, referrals, and other matters
Enter patient and payer billing information at time of service
Follow up accurately on missing billing information
Uphold practice and medical group standards for accurate and timely medical records
Support providers, connect with patients, and help ensure a seamless, compassionate experience
Float across specialty clinics in the Kenosha, Racine, and Gurnee area

Requirements

What you’ll need

High school diploma or equivalent
Two years related customer service experience, preferably in healthcare
Experience handling difficult callers/customers/patients
Monday-Friday availability between 6:30 am-6:00 pm
Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
Exposure to ill patients
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
For patient lifts over 35 pounds, or when the patient is unable to assist, use patient handling equipment with at least one other associate when available

Benefits

Comp & perks

Float premium provided
Comprehensive Total Rewards package
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Incentive pay for select positions
Premium pay such as shift, on call, and more based on a teammate's job