Patient Service Representative I

Advocate Aurora Health

. Greet patients arriving for appointments .

Posted 9/16/2026full-timeWinston-Salem • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access, insurance verification, and billing processes while maintaining compliance with Medicare, HIPAA, and EMTALA regulations. Proficient in effective communication and problem-solving to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Patient Access ExperienceInsurance VerificationKnowledge of Medicare and HIPAAEffective Communication SkillsMathematical Aptitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance VerificationBillingMedical TerminologyBasic Human AnatomyFinancial Clearance PoliciesVisit Closure ProceduresPatient RegistrationPre-Certification RequirementsCritical ThinkingProblem-Solving

Soft Skills

Effective Oral CommunicationEffective Written CommunicationCustomer ServiceCollaborationPrioritization

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelADT Software

Industry Keywords

MedicareMedicaidHIPAAEMTALAInsurance PlansFinancial AssistancePatient Flow ManagementConfidential Information Handling

About the role

Key responsibilities & impact

Greet patients arriving for appointments
Monitor patient flow to ensure efficient and courteous service
Collect and validate patient demographic and insurance information
Register walk-in patients and update information when needed
Verify insurance benefits and obtain, calculate, and collect patient financial liabilities
Request and collect past due and present balances or estimates due
Follow financial clearance policies for non-urgent services
Identify patients needing financial assistance and refer them to a Financial Counselor
Perform visit closure, check out patients, schedule follow-up appointments, collect additional patient responsibility, and provide appropriate documents
Maintain knowledge of Medicare, Medicaid, third-party payer requirements, insurance plans requiring pre-authorization or referral, and accepted insurance plans
Communicate customer service and process improvement issues to management
Meet productivity requirements and performance expectations, including a 98% accuracy rate
Maintain positive public relations with patients, families, and clinical staff
Collaborate with others to ensure concise and timely information flow

Requirements

What you’ll need

High school diploma or GED required
Patient access, insurance verification, billing, or certified medical assistant experience preferred
Knowledge of Medicare, HIPAA, and EMTALA rules and regulations
Knowledge of insurance pre-certification requirements
Understanding of basic human anatomy, medical terminology, and procedures
Experience with Microsoft Outlook, Word, Excel, and ADT software
Mathematical aptitude
Effective oral and written communication skills
Critical thinking and problem-solving skills
Ability to handle sensitive and confidential information according to internal policies
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to work with minimal supervision
Ability to prioritize work and interact positively with internal and external customers
Must be able to sit the majority of the workday
Occasionally lifts up to 10 lbs.

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program