Patient Service Representative I

Advocate Aurora Health

. Create the initial electronic health record and prevent duplicate medical records .

Posted 9/15/2026full-timeFond du Lac • Wisconsin • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong attention to detail and accuracy in managing patient information and financial responsibilities while ensuring HIPAA compliance. Possesses excellent customer service skills and the ability to educate patients about insurance coverage and obligations.

Highest-signal resume keywords

HIPAA CompliancePatient RegistrationInsurance VerificationCustomer Service SkillsElectronic Health Record Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationPayment CollectionMedical TerminologyData Entry

Soft Skills

Attention to DetailProblem-Solving SkillsExcellent Communication SkillsOrganizational SkillsIndependent Thinking

Tools & Technologies

EPIC Electronic Medical RecordMicrosoft OfficeInsurance Verification ToolsPatient Liability Estimation ToolsPhone Technology

Certifications & Qualifications

CPR CertificationNotary Training

Industry Keywords

HIPAAMedicareMedicaidManaged CareEMTALA

About the role

Key responsibilities & impact

Create the initial electronic health record and prevent duplicate medical records
Positively identify patients before care in accordance with accrediting-body requirements
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect co-pays and other out-of-pocket responsibilities
Maintain confidentiality of patient information and medical records under HIPAA
Explain insurance coverage, financial responsibility, and patient obligations
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, questions, and signatures for regulatory compliance
Schedule appointments and coordinate cancellations, reschedules, wait-list requests, and recall requests as assigned
Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and facility directions
Create a welcoming and professional environment for patients and visitors
Greet patients and visitors and respond to routine information requests
Answer and screen telephone calls and take messages
Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
Monitor and work assigned electronic health record work queues
Respond to patient medical status and emergency situations in clerical areas
Escort patients to nursing units or outpatient departments as necessary
Operate equipment required for the job and work flexible schedules as needed

Requirements

What you’ll need

High School Graduate
No licensure, registration, and/or certification required
No prior experience required
Demonstrate Advocate Health purpose, values, and behaviors
Ability to work independently, set and meet deadlines, multitask, and prioritize in a high-stress, fast-paced environment
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Independent thinking and problem-solving skills; ability to triage issues and concerns
Excellent written and verbal communication and interpersonal skills
Ability to educate patients about insurance coverage and unpaid or potentially unpaid services
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage payments, including cash, and follow cash-handling security procedures
Strong computer skills, including insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, email, Microsoft Office, internet browsers, and phone technology
Basic medical and insurance terminology knowledge
HIPAA compliance and knowledge of applicable state and federal rules and regulations
General understanding of Medicare, Medicaid, managed care, and commercial payers
Knowledge of Medicare, HIPAA, and EMTALA rules and regulations and insurance pre-certification updates
Excellent organizational skills
Ability to act as a resource to other staff
Ability to transition between sitting and standing and remain mobile throughout the workday
Ability to frequently lift up to 10 lbs., occasionally lift 20 lbs. or more, and push/pull up to 50 lbs. with assistance
Ability to use fine motor skills for keyboard data entry and speak clearly
CPR certification may be required based on service location
Notary training/licensure may be required as appropriate for service line/facility
Preferred: experience with insurance verification/eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet, and phone technology

Benefits

Comp & perks

Benefits eligible
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay, where applicable
Incentive pay for select positions
Opportunity for annual performance-based increases
Competitive compensation
Career development programs
Well-being programs