Patient Service Representative I

Advocate Aurora Health

. Greet patients arriving for appointments and monitor patient flow .

Posted 9/24/2026full-timeHickory • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access, insurance verification, and billing processes while maintaining compliance with Medicare, Medicaid, and HIPAA regulations. Strong communication and problem-solving skills are essential for managing patient interactions and financial transactions effectively.

Highest-signal resume keywords

Patient Access ExperienceInsurance VerificationBilling KnowledgeMicrosoft Office ProficiencyMathematical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationFinancial Liability CalculationMedical TerminologyBasic Human Anatomy

Soft Skills

Effective CommunicationCritical ThinkingCustomer ServiceRelationship Management

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelADT Software

Industry Keywords

MedicareMedicaidHIPAAEMTALAInsurance Pre-Certification

About the role

Key responsibilities & impact

Greet patients arriving for appointments and monitor patient flow
Complete and update patient registration, demographic, and insurance information
Verify insurance benefits and obtain, calculate, and collect patient financial liabilities
Request and collect past-due and current balances or estimates
Follow financial clearance policies and obtain authorizations when required
Identify patients needing financial assistance and refer them to financial counselors
Perform visit closure, check out patients, schedule follow-up appointments, and provide documents
Maintain knowledge of Medicare, Medicaid, third-party payer requirements, insurance plans, and accepted insurance lists
Communicate customer service and process improvement issues to management
Meet productivity and 98% accuracy expectations
Maintain positive relationships with patients, families, and clinical staff
Operate equipment necessary to perform the job

Requirements

What you’ll need

High school diploma or GED required
Patient access, insurance verification, billing, or certified medical assistant experience preferred
Knowledge of Medicare, Medicaid, HIPAA, EMTALA, insurance pre-certification requirements, and payer policies
Understanding of basic human anatomy, medical terminology, and procedures
Experience with Microsoft Outlook, Word, Excel, and ADT software
Mathematical aptitude, effective oral and written communication, and critical thinking skills
Ability to handle sensitive and confidential information according to internal policies
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to work with minimal supervision and solve problems in a high-profile, high-stress area
Ability to sit the majority of the workday and occasionally lift up to 10 lbs.

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Premium pay such as shift and on-call pay for eligible positions
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program