Patient Service Representative I – Clinic

Advocate Aurora Health

. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration and billing .

Posted 10/16/2026part-timeWaukesha • Wisconsin • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing quality customer service and practice support, including scheduling, coding, registration, and billing. Proficient in maintaining accurate medical records and managing patient interactions in a high-volume environment.

Highest-signal resume keywords

Customer Service ExperienceMedical BillingPatient RegistrationMedical Record MaintenanceHigh Volume Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingPatient RegistrationCodingSchedulingAccurate Data Entry

Soft Skills

Effective CommunicationStress ManagementProblem SolvingInterpersonal Skills

Tools & Technologies

Patient Accounting System

Industry Keywords

Ambulatory CarePatient CareHealthcare StandardsRevenue MaximizationMedical Records

About the role

Key responsibilities & impact

Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration and billing
Maximize revenues by collecting payment at time of service and entering accurate, up-to-date billing information into the patient accounting system
Assist clinical staff in maintaining accurate medical records
Support providers and connect with patients as part of the ambulatory care team
Provide service to patients arriving for appointments or contacting the clinic for appointments or information on tests and procedures, bills and charges, referrals, and other matters
Enter billing information on patients and payers at time of service and follow up on missing information
Uphold practice and medical group standards for accurate and timely medical records

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace
Exposure to ill patients
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
Per Diem availability to cover at least one 8-hour shift per pay period, including first shifts (6:45am to 3:15pm) and second shifts (11:30am to 8pm), weekends and holidays

Benefits

Comp & perks

Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program