Patient Service Representative I – Hospital

Advocate Aurora Health

. Create initial electronic health records and prevent duplicate medical records .

Posted 11/5/2026part-timeOshkosh • Wisconsin • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, insurance verification, and HIPAA compliance while providing exceptional customer service in a fast-paced healthcare environment. Capable of managing patient financial responsibilities and coordinating care logistics effectively.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationHIPAA ComplianceCustomer Service SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic Health RecordsInsurance TerminologyPayment CollectionMedical TerminologyCash-Handling Procedures

Soft Skills

Attention to DetailProblem-Solving SkillsInterpersonal CommunicationOrganizational SkillsIndependent Thinking

Tools & Technologies

EPICMicrosoft OfficeInsurance Verification ToolsPatient Liability Estimation ToolsPhone Technology

Certifications & Qualifications

CPR CertificationNotary Training

Industry Keywords

MedicareMedicaidManaged CareCommercial PayersEMTALA

About the role

Key responsibilities & impact

Create initial electronic health records and prevent duplicate medical records
Positively identify patients before care in accordance with accrediting-body requirements
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect co-pays and other patient financial responsibilities
Maintain confidentiality of patient and financial information in accordance with HIPAA
Recognize commercial and government insurance plans and explain financial responsibility
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, questions, and signatures for regulatory compliance
Schedule appointments and coordinate cancellations, reschedules, waitlists, and recalls as needed
Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and directions
Greet patients and visitors and provide welcoming, professional customer service
Answer and screen telephone calls and take messages
Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
Monitor and work assigned electronic health record work queues
Respond to patient medical-status and emergency situations in clerical areas
Escort patients to nursing units or outpatient departments as necessary

Requirements

What you’ll need

High School Graduate
No licensure, registration, and/or certification required
No experience required
Ability to work independently, multitask, prioritize work, and meet deadlines in a high-stress, fast-paced environment
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Independent thinking, problem-solving, and issue-triage skills
Excellent written, verbal, customer service, and interpersonal communication skills
Ability to educate patients about insurance coverage and unpaid services
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage payments, including cash, and follow cash-handling security procedures
Computer proficiency, including insurance verification/eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet browsers, and phone technology
Basic medical and insurance terminology knowledge
HIPAA compliance and knowledge of applicable state and federal rules/regulations
Understanding of Medicare, Medicaid, managed care, and commercial payers
Ability to explain Medicare, HIPAA, and EMTALA rules and comply with insurance pre-certification updates
Excellent organizational skills
Ability to act as a resource to other staff
Ability to work flexible schedules, including weekends, shifts, holidays, and as needed
CPR certification may be required based on service location
Notary training/licensure may be required as appropriate for the service line or facility
Ability to meet physical requirements, including frequent sitting/standing, mobility, lifting, pushing/pulling, clear speech, sensory abilities, and fine motor keyboard skills

Benefits

Comp & perks

Competitive compensation
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program