Patient Service Representative – Neurology Clinic

Advocate Aurora Health

. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing .

Posted 9/15/2026full-timePalos Heights • Illinois • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and practice support, ensuring accurate billing, scheduling, and medical record maintenance while providing a seamless care experience for patients. Capable of functioning effectively in high-volume environments and managing multiple tasks under pressure.

Highest-signal resume keywords

Customer Service ExperienceBilling Information EntryMedical Record MaintenanceAppointment SchedulingHigh-Volume Environment Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCodingRegistrationPatient Accounting SystemMedical Records Management

Soft Skills

Effective CommunicationStress ManagementProblem SolvingFlexibility

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient CareRevenue MaximizationAppointment ManagementCustomer InteractionHealthcare Support

About the role

Key responsibilities & impact

Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
Maximize revenues by collecting payment at time of service
Enter accurate, up-to-date billing information into the patient accounting system
Assist clinical staff in maintaining accurate medical records
Schedule patients and respond to requests for appointments or information on tests, procedures, bills, charges, referrals, and other matters
Enter patient and payer billing information at time of service
Follow up on missing billing information
Uphold practice and medical group standards for accurate and timely medical records
Support providers and connect with patients to ensure a seamless care experience
Work Monday–Friday, 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m.

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Must have reliable transportation
Must be flexible to travel to the Oak Lawn clinic based on need
Ability to function in a high-volume, multiple-task environment and crowded or closely shared workspace
Ability to work under stressful conditions with demanding customers
Must lift 35 pounds without help
Patient handling equipment must be used for patient lifts over 35 pounds, or when the patient cannot assist, with at least one other associate when available

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Premium pay such as shift and on-call pay based on the teammate's job
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Competitive compensation
Career development programs