Patient Service Representative – OB/GYN Clinic

Advocate Aurora Health

. Provide efficient, effective, quality customer service and practice support through general office duties .

Posted 9/29/2026full-timePark Ridge • Illinois • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing billing, coding, and registration tasks in a fast-paced healthcare environment. Capable of maintaining accurate medical records and providing support to clinical staff and patients.

Highest-signal resume keywords

Customer Service ExperienceBilling and CodingAppointment SchedulingMedical Record MaintenanceHigh-Volume Task Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingCodingRegistrationPayment CollectionMedical Record Management

Soft Skills

Effective CommunicationStress ManagementProblem SolvingInterpersonal Skills

Industry Keywords

HealthcarePatient CareOffice DutiesCustomer InteractionHigh-Volume Environment

About the role

Key responsibilities & impact

Provide efficient, effective, quality customer service and practice support through general office duties
Schedule appointments and provide information on tests, procedures, bills, charges, referrals, and other matters
Perform coding, registration, and billing
Collect payment at time of service
Enter accurate and up-to-date patient and payer billing information
Follow up on missing billing information
Assist clinical staff in maintaining accurate medical records
Uphold practice and medical group standards for accurate and timely medical records
Support providers and connect with patients to ensure a seamless care experience

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace
Exposure to ill patients
Ability to work under stressful conditions with demanding customers
Must lift 35 pounds without help
Ability to work Monday–Friday rotating 8-hour shifts between 6:45am–5:30pm and one Saturday per month from 9am–1pm

Benefits

Comp & perks

Benefits eligible
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs