Patient Service Representative – OB/GYN Clinic

Advocate Aurora Health

. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing .

Posted 11/4/2026full-timePark Ridge • Illinois • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing quality customer service and practice support, including scheduling, coding, registration, and billing. Proficient in maintaining accurate medical records and handling patient inquiries in a high-volume environment.

Highest-signal resume keywords

Customer Service ExperienceMedical BillingPatient RegistrationMedical Records ManagementAbility To Handle Difficult Callers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingPatient RegistrationCodingSchedulingData Entry

Soft Skills

FlexibilityStress ManagementCommunicationProblem Solving

Tools & Technologies

Patient Accounting System

Industry Keywords

OB/GYN ClinicsHealthcareCustomer ServiceMedical RecordsHigh-Volume Environment

About the role

Key responsibilities & impact

Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
Collect payment at time of service and enter accurate, up-to-date billing information into the patient accounting system
Assist clinical staff in maintaining accurate medical records
Serve patients arriving for appointments or requesting appointments and information by telephone or in person
Provide information about tests and procedures, bills and charges, referrals, and other matters
Enter patient and payer billing information at time of service and follow up on missing information
Uphold practice and medical group standards for accurate and timely medical records
Rotate between six area OB/GYN clinics within the Lutheran General service area
Work five 8-hour shifts per week, with shifts scheduled between 6:45 AM and 5:30 PM Monday through Friday
Work required Saturday shifts from 9:00 AM to 1:00 PM approximately once per month

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Flexibility and reliable transportation to work at all six clinic locations
Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace
Ability to work under stressful conditions with demanding customers
Must lift 35 pounds without help
Ability to work required Saturday shifts approximately once per month

Benefits

Comp & perks

Comprehensive Total Rewards programs
Premium pay such as shift and on-call pay
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program