Patient Service Representative – OB/GYN Clinic

Advocate Aurora Health

. Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person .

Posted 11/3/2026part-timePark Ridge • Illinois • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a high-volume environment, effectively managing patient interactions and maintaining accurate medical records. Capable of working flexibly across multiple locations while upholding practice standards and providing timely information.

Highest-signal resume keywords

Customer Service ExperienceMedical Records ManagementAbility To Handle Difficult PatientsFlexibility To Work Multiple LocationsHigh Volume Task Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Billing Information EntryAppointment SchedulingMedical Procedure InformationReferral Management

Soft Skills

Effective CommunicationStress ManagementInterpersonal Skills

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Ambulatory CarePatient InteractionHealthcare ServiceMedical Group Standards

About the role

Key responsibilities & impact

Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
Provide information on tests and procedures, bills and charges, referrals, and other matters
Enter patient and payer billing information at time of service and follow up accurately on missing information
Uphold practice and medical-group standards for accurate and timely medical records
Support providers and connect with patients as part of the ambulatory care team
Work three 8-hour shifts per week between 6:45 AM and 5:30 PM, Monday through Friday
Rotate through all six locations within the Lutheran General service area

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult caller/customers/patients
Flexibility to work at all six locations as part of the regular rotation schedule
Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
Exposure to ill patients
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
Occasional Saturday shifts may be required, approximately once per month

Benefits

Comp & perks

Benefits Eligible: Yes
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance