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Patient Service Representative – OB/GYN Clinics
Advocate Aurora Health. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and practice support, including scheduling, billing, and maintaining accurate medical records. Capable of managing high-volume environments while ensuring compliance with medical standards and providing quality patient interactions.
Highest-signal resume keywords
Customer Service ExperienceBilling Information ManagementAppointment SchedulingMedical Records MaintenanceAbility To Work Under Stress
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BillingCodingRegistrationPatient Accounting SystemMedical Records Management
Soft Skills
Effective CommunicationFlexibilityProblem SolvingStress Management
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Patient ServiceRevenue MaximizationHealthcare EnvironmentMulti-TaskingCustomer Interaction
About the role
Key responsibilities & impact- Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
- Maximize revenues by collecting payment at time of service
- Enter accurate and up-to-date billing information, including address and insurance coverage, into the patient accounting system
- Assist clinical staff in maintaining accurate medical records
- Provide service to patients arriving for appointments or contacting the clinic by telephone or in person
- Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
- Ensure billing information is entered at time of service and follow up on missing information
- Uphold practice and medical-group standards for accurate and timely medical records
- Rotate through all six locations within the Lutheran General service area
Requirements
What you’ll need- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult callers/customers/patients
- Flexibility to work at all six locations as part of the regular rotation schedule
- Five 8-hour shifts per week, Monday through Friday
- Ability to work occasional Saturday shifts from 9:00 AM to 1:00 PM, approximately once per month
- Travel is required
- Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
- Exposure to ill patients
- Ability to work under stressful conditions with demanding customers
- Must lift 35 pounds without help
Benefits
Comp & perks- Benefits eligible
- Premium pay such as shift and on-call pay based on job
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program