Patient Service Representative – OB/GYN Clinics

Advocate Aurora Health

. Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person .

Posted 10/7/2026full-timeMount Prospect • Illinois • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while efficiently managing patient appointments and billing information. Capable of maintaining accurate medical records and providing support in a high-volume, fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingMedical Record MaintenanceBilling Information EntryAbility to Handle Difficult Callers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingBilling Information EntryMedical Record Maintenance

Soft Skills

Customer ServiceAbility to Work Under StressMulti-tasking

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Ambulatory CarePatient Handling EquipmentHigh-Volume Environment

About the role

Key responsibilities & impact

Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person
Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
Support providers and connect with patients as part of the ambulatory care team
Enter billing information for patients and payers at the time of service
Follow up accurately on missing billing information
Maintain accurate and timely medical records according to practice and medical group standards
Rotate between the Mount Prospect and Park Ridge locations
Work front desk and back phone line scheduling room
Work Monday-Friday eight-hour shifts between 6:45 a.m. and 5:30 p.m., plus one Saturday per month from 9 a.m. to 1 p.m.

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Ability to function in a high-volume, multiple-task environment and crowded or closely shared workspace
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
For patient lifts over 35 pounds, or when the patient cannot assist, use patient-handling equipment with at least one other associate when available

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program