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Patient Service Representative – OBGYN
Advocate Aurora Health. Provide efficient, effective, quality customer service and practice support through general office duties .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and practice support, with a focus on accurate billing, coding, and maintaining medical records. Capable of managing high-volume tasks while providing quality service to patients and supporting clinical staff.
Highest-signal resume keywords
Customer Service ExperienceMedical BillingCodingAppointment SchedulingPatient Record Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical BillingCodingAppointment SchedulingPatient Record Management
Soft Skills
Effective CommunicationAbility to Handle Difficult CustomersStress ManagementMulti-tasking
Industry Keywords
Patient CareAmbulatory CareMedical RecordsHigh Volume EnvironmentCustomer Service
About the role
Key responsibilities & impact- Provide efficient, effective, quality customer service and practice support through general office duties
- Schedule appointments and provide information on tests, procedures, bills, charges, referrals, and other matters
- Perform coding, registration, and billing
- Collect payment at time of service to maximize revenues
- Enter accurate and up-to-date patient and payer billing information
- Assist clinical staff in maintaining accurate medical records
- Provide high-quality service to patients arriving for appointments or requesting information by telephone or in person
- Follow up accurately on missing billing information
- Uphold practice and medical group standards for accurate and timely medical records
- Support providers and connect with patients as part of the ambulatory care team
- Cover locations in Naperville, Aurora, and St. Charles when needed
Requirements
What you’ll need- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients
- Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
- Exposure to ill patients
- Ability to work under stressful conditions with demanding customers
- Must lift up to 35 pounds without help
- For patient lifts over 35 pounds, or when the patient is unable to assist, use patient handling equipment with at least one other associate when available
Benefits
Comp & perks- Competitive compensation
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance
- Paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program