Patient Service Representative – Occupational Health

. Greet patients and visitors and respond to routine requests for information .

Posted 9/25/2026full-timeMilwaukee • Wisconsin • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Key responsibilities & impact

Greet patients and visitors and respond to routine requests for information
Answer telephone, screen calls, and take messages
Register patients and obtain demographic and insurance information
Verify insurance coverage and collect co-pays, deductibles, and previous balances
Post payments and update demographic and insurance information
Schedule patient appointments and coordinate cancellations, reschedules, and schedule additions
Provide accurate information about test preparations, arrival times, and directions
Update insurance, financial responsibility, and other data and communicate changes to patients
Apply knowledge of government and third-party payer requirements to ensure complete and accurate information
Identify, report, and resolve registration problems with appropriate individuals and departments
Monitor patient flow and assist with transportation, directions, and wheelchair location
Perform visit closure, check out patients, schedule follow-up appointments, and provide visit summaries
File, retrieve, and deliver patient information or records and complete required documentation
Cover Occupational Health front desk and call center at Miller Parkway, Northwest, Franklin, and New Berlin locations as needed

What you’ll need

High School Graduate
No experience required
Excellent customer service skills
Excellent written and verbal communication and interpersonal skills
Ability to communicate effectively with patients, staff, and physicians
Intermediate computer skills, including personal computers, Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions
Ability to sort and file information alphabetically and numerically
Ability to work in a fast-paced environment with strong attention to detail and accuracy
None required for licensure, registration, and/or certification
Ability to sit for extended periods
Ability to operate all equipment necessary to perform the job

Comp & perks