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Patient Service Representative – Pediatric Clinic
Advocate Aurora Health. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a high-volume pediatric subspecialty clinic, ensuring accurate patient registration, billing, and medical record maintenance. Capable of managing multiple tasks efficiently while providing support to clinical staff and patients.
Highest-signal resume keywords
Customer Service ExperiencePatient RegistrationBilling Information EntryMedical Record MaintenanceHigh-Volume Environment Adaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Accounting SystemBilling Information EntryMedical Record MaintenanceAppointment SchedulingPayment Collection
Soft Skills
Effective CommunicationStress ManagementProblem SolvingInterpersonal Skills
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Pediatric Subspecialty ClinicPatient Handling EquipmentMedical Group StandardsAmbulatory Care TeamPatient Check-In
About the role
Key responsibilities & impact- Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
- Collect payment at the time of service and enter accurate, up-to-date billing information into the patient accounting system
- Assist clinical staff in maintaining accurate medical records
- Serve patients arriving for appointments or contacting the clinic by telephone or in person
- Provide information about appointments, tests and procedures, bills and charges, referrals, and other matters
- Enter patient and payer billing information at the time of service
- Follow up accurately on missing billing information
- Uphold practice and medical group standards for accurate and timely medical records
- Support providers and connect with patients as part of the ambulatory care team
- Work 20 hours per week with varying Monday-Friday hours between 7:00 a.m. and 5:00 p.m.
- Verify patient information thoroughly during check-in in a high-volume pediatric subspecialty clinic
Requirements
What you’ll need- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult callers/customers/patients
- Reliable transportation
- Ability to function in a high-volume, multiple-task environment
- Ability to work in a crowded or closely shared workspace
- Ability to work under stressful conditions with demanding customers
- Must lift up to 35 pounds without help
- Exposure to ill patients
- For patient lifts over 35 pounds, or when the patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available
Benefits
Comp & perks- Benefits eligible
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance
- Paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program
- Premium pay such as shift and on-call pay based on the teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Competitive compensation
- Career development programs
- Well-being programs