Patient Service Representative – Pediatrics

Advocate Aurora Health

. Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by telephone or in person .

Posted 10/26/2026part-timeGreen Bay • Wisconsin • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing patient interactions and scheduling appointments efficiently. Capable of maintaining accurate medical records and handling billing information in a high-volume environment.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingBilling Information ManagementAbility To Handle Difficult CallersHigh Volume Task Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Records ManagementBilling Information EntryAppointment Scheduling

Soft Skills

Compassionate Patient InteractionAbility To Work Under StressMulti-tasking Ability

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Patient ExperienceHealthcare ServiceCustomer InteractionMedical Practice Standards

About the role

Key responsibilities & impact

Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by telephone or in person
Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
Enter patient and payer billing information at the time of service
Accurately follow up on missing billing information
Uphold practice and medical group standards for accurate and timely medical records
Support providers, connect with patients, and help ensure a seamless, compassionate patient experience
Work Monday through Friday between 7am and 7pm, with varying 8-hour shifts
Rotate between working three days one week and two days the next week

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Ability to function in a high volume, multiple-task environment
Ability to work in a crowded or closely shared workspace
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
Exposure to ill patients

Benefits

Comp & perks

Benefits eligible
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs
Well-being programs