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Patient Service Representative – Pediatrics
Advocate Aurora Health. Provide efficient, effective, quality customer service and practice support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while efficiently managing patient registration, billing, and appointment scheduling. Capable of maintaining accurate medical records and supporting clinical staff in a high-volume, fast-paced environment.
Highest-signal resume keywords
Customer Service ExperiencePatient RegistrationBilling and CodingMedical Record MaintenanceAppointment Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BillingCodingPatient RegistrationMedical Record MaintenanceAppointment Scheduling
Soft Skills
Effective CommunicationAbility to Handle Difficult CustomersStress ManagementMulti-taskingTeam Collaboration
Tools & Technologies
Patient Accounting System
Industry Keywords
Ambulatory CareCustomer ServiceHealthcarePatient CareMedical Office
About the role
Key responsibilities & impact- Provide efficient, effective, quality customer service and practice support
- Schedule appointments and provide information on tests, procedures, bills, charges, referrals, and other matters
- Perform registration, coding, billing, and general office duties
- Collect payment at the time of service
- Enter accurate and up-to-date patient and payer billing information into the patient accounting system
- Ensure accurate follow-up on missing billing information
- Assist clinical staff in maintaining accurate medical records
- Uphold practice and medical group standards for accurate and timely medical records
- Support providers and connect with patients as part of the ambulatory care team
- Work Monday and Wednesday, 8:00 AM–5:00 PM, with one evening until 7:00 PM and one Saturday per month from 8:00 AM–12:00 PM; schedule may occasionally vary to cover other clinics
Requirements
What you’ll need- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult callers/customers/patients
- Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
- Exposure to ill patients
- Ability to work under stressful conditions with demanding customers
- Must lift up to 35 pounds without help
- For patient lifts over 35 pounds, or when the patient is unable to assist, use patient handling equipment with at least one other associate when available
- Availability for one to two Saturdays each month
- Availability for one evening shift per week ending at 7:00 PM
Benefits
Comp & perks- Benefits eligible
- Premium pay such as shift and on-call pay
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance
- Paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program