Patient Service Representative – PRN

Advocate Aurora Health

. Register or pre-register scheduled patients for admission, partial hospitalization, and outpatient services .

Posted 9/17/2026part-timeWinston-Salem • North Carolina • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and hospital billing processes, with a strong focus on customer service and communication skills. Capable of managing fast-paced environments while ensuring accuracy and attention to detail.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMedical TerminologyCustomer ServiceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Keying 40 WPMKnowledge of Hospital BillingUnderstanding of Third Party ReimbursementAbility to Lift 20–50 PoundsAbility to Push Wheelchair

Soft Skills

Excellent Communication SkillsCustomer Service Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient AdmissionAuthorizationPre-CertificationOutpatient ServicesFast-Paced Environment

About the role

Key responsibilities & impact

Register or pre-register scheduled patients for admission, partial hospitalization, and outpatient services
Verify insurance coverage and obtain authorization, pre-certification, and/or referral for services requiring them
Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged
Request upfront payment of deposits from the responsible party
Update schedules for cancellations, rescheduling, and other changes on an ongoing basis

Requirements

What you’ll need

High School Diploma or GED required
Bachelor's Degree preferred
Accurate spelling and attention to detail required
Must be able to key 40 wpm
Knowledge of patient registration, insurance, and hospital billing preferred
Medical terminology knowledge and understanding of third party reimbursement preferred
Excellent communication skills and customer service skills required
Must be able to push a wheelchair with a patient in it and maneuver through doors, ramps, and elevators
Must be able to respond quickly to medical STATS and emergencies
Must be able to lift 20–50 pounds occasionally
Must be able to work in a fast-paced environment with numerous interruptions

Benefits

Comp & perks

Paid Time Off programs
Health, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance