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Patient Service Representative – Surgery Orthopedics
Advocate Aurora Health. Provide efficient, effective, quality customer service and practice support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while managing patient interactions and administrative tasks efficiently. Proficient in billing, registration, and maintaining accurate medical records in a high-volume environment.
Highest-signal resume keywords
Customer Service ExperienceMedical BillingAppointment SchedulingPatient Record ManagementMulti-Tasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical BillingRegistrationCodingAppointment SchedulingPayment Collection
Soft Skills
Compassionate CommunicationStress ManagementProblem SolvingInterpersonal Skills
Industry Keywords
Patient ExperienceMedical RecordsHigh Volume EnvironmentCustomer InteractionOffice Duties
About the role
Key responsibilities & impact- Provide efficient, effective, quality customer service and practice support
- Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
- Perform registration, coding, billing, and general office duties
- Collect payment at time of service and enter accurate patient and payer billing information
- Follow up on missing billing information
- Assist clinical staff in maintaining accurate medical records
- Uphold practice and medical group standards for accurate and timely medical records
- Support providers and help ensure a seamless, compassionate patient experience
Requirements
What you’ll need- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult callers/customers/patients
- Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
- Exposure to ill patients
- Ability to work under stressful conditions with demanding customers
- Must lift up to 35 pounds without help
- For patient lifts over 35 pounds, or when the patient is unable to assist, use patient handling equipment with at least one other associate when available
Benefits
Comp & perks- Comprehensive Total Rewards benefits and well-being programs
- Premium pay such as shift and on-call pay
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program