Patient Service Representative, Urgent Care

Advocate Aurora Health

. Greet patients and visitors and respond to routine requests for information .

Posted 9/22/2026full-timeNew Berlin • Wisconsin • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while efficiently managing patient registration and appointment scheduling. Proficient in data entry and maintaining accurate patient records in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Service SkillsData Entry ExperienceMicrosoft Office ProficiencyOrganizational SkillsVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient RegistrationAppointment SchedulingInsurance VerificationPayment Posting

Soft Skills

Interpersonal SkillsAttention To DetailAbility To Work In Fast-Paced Environment

Tools & Technologies

Personal ComputersElectronic Mail

Industry Keywords

Patient Flow ManagementHealthcare AdministrationDemographic InformationInsurance Information

About the role

Key responsibilities & impact

Greet patients and visitors and respond to routine requests for information
Answer telephone, screen calls, and take messages
Register patients and obtain demographic and insurance information
Verify insurance coverage and collect co-pays, deductibles, and previous balances
Post payments and update demographic and insurance information
Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules
Provide accurate information regarding test preparations, patient arrival times, and directions
Update insurance, financial responsibility, and other data when changes occur
Ensure insurance and patient information is complete and accurate
Identify, report, and resolve registration problems
Monitor patient flow and assist patients with transportation, directions, and wheelchair location
Perform visit closure, check out patients, schedule follow-up appointments, and provide visit summaries
File, retrieve, or deliver patient information and records and complete required documentation
Float between Urgent Care clinics in New Berlin, Edgerton, Brookfield, Franklin, and Mayfair North

Requirements

What you’ll need

High School Graduate
No experience required
Excellent customer service skills
Excellent written and verbal communication and interpersonal skills
Ability to effectively communicate with a variety of patients, staff and physicians
Intermediate computer skills, including personal computers, Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions
Ability to sort and file information alphabetically and numerically
Ability to work in a fast-paced environment with strong attention to detail and accuracy
Must be able to sit for extended periods of time
Must be able to operate all equipment necessary to perform the job

Benefits

Comp & perks

Benefits eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program