Patient Service Representative – Urgent Care Clinic

Advocate Aurora Health

. Create the initial electronic health record and prevent duplicate medical records .

Posted 9/21/2026full-timeGreenfield • Wisconsin • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing patient interactions, including registration, insurance verification, and appointment scheduling. Proficient in maintaining confidentiality and compliance with HIPAA and other regulations while handling sensitive patient information.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationHIPAA ComplianceCustomer Service SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Record ManagementPayment CollectionData EntryAppointment SchedulingCash-Handling Procedures

Soft Skills

Attention to DetailProblem-Solving SkillsInterpersonal SkillsOrganizational SkillsIndependent Thinking

Tools & Technologies

Microsoft OfficeEmailInternet BrowsersPhone Technology

Industry Keywords

HIPAAEMTALAPatient RightsFinancial AdvocacyMedical Records

About the role

Key responsibilities & impact

Create the initial electronic health record and prevent duplicate medical records
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect co-pays and other out-of-pocket patient responsibilities
Maintain confidentiality of patient personal, financial, and medical information in accordance with HIPAA
Recognize commercial and government insurance plans and explain financial responsibilities
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, and questions for compliance with HIPAA, EMTALA, consent, patient rights, Medicare, and other regulations
Obtain patient or guarantor signatures as required
Schedule appointments, cancellations, reschedules, wait-list requests, and recall requests
Provide information about test preparation, arrival times, medication and food guidelines, check-in procedures, and directions
Perform visit closure, check out patients, schedule follow-up appointments, and provide after-visit summaries
Educate and support patients with the patient portal/app
Greet patients and visitors and respond to routine information requests
Answer and screen telephone calls and take messages
Maintain positive relations with patients, families, clinical staff, and visitors
Communicate customer-service issues and process-improvement opportunities to management
Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
E-scan documents to Health Information Management, address faxes and electronic health-record inbox messages, and follow clinical-team direction for emergent needs
Monitor and work assigned electronic health-record work queues
Assist department leadership with orientation and training

Requirements

What you’ll need

High School Diploma or GED
Demonstrated ability to work independently, set and meet deadlines, multitask, and prioritize work
Ability to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Demonstrated independent thinking and problem-solving skills, with ability to exercise judgment to triage issues and concerns
Excellent written and verbal communication, customer service, and interpersonal skills
Ability to educate patients on insurance coverage and manage discussions about services that may not be paid by their health plan
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage payments, including cash, and follow cash-handling security procedures
Strong understanding of computer systems and proficient typing skills
Technical proficiency with email, Microsoft Office, internet browsers, and phone technology
Ability to handle sensitive and confidential information according to internal policies
Excellent organizational skills
Demonstrated ability to act as a resource to teammates
Ability to stand and sit for extended periods, transition frequently between sitting and standing, and remain physically mobile throughout the workday
Ability to frequently lift up to 10 lbs. and occasionally lift 20 lbs. or more
Ability to push/pull up to 50 lbs. with assistance
Vision, hearing, touch, clear speech, and fine motor keyboard data-entry abilities
None required for licensure, registration, or certification
None required for experience

Benefits

Comp & perks

$1.50/hr weekend shift premium
Time and a half pay for holidays
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Incentive pay for select positions
Opportunity for annual increases based on performance
Programs that invest in your career development
Benefits and well-being programs