Patient Service Representative – Urgent Care Clinic

Advocate Aurora Health

. Create the initial electronic health record and prevent duplicate medical records .

Posted 11/6/2026full-timeGreenfield • Wisconsin • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing patient interactions, ensuring compliance with HIPAA and other regulatory requirements. Proficient in electronic health record management and adept at multitasking in a high-volume healthcare environment.

Highest-signal resume keywords

Electronic Health Record ManagementHIPAA ComplianceCustomer Service SkillsPatient RegistrationInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Record ManagementInsurance VerificationPayment CollectionData EntryMicrosoft Office ProficiencyTyping SkillsAppointment SchedulingDocument ScanningCash-Handling ProceduresPatient Education

Soft Skills

Attention to DetailProblem-SolvingInterpersonal SkillsOrganizational SkillsIndependent Thinking

Tools & Technologies

EHR SystemsMicrosoft OfficeEmail SystemsInternet BrowsersPhone Technology

Industry Keywords

HIPAAEMTALAPatient RightsFinancial AdvocacyHealthcare Compliance

About the role

Key responsibilities & impact

Create the initial electronic health record and prevent duplicate medical records
Positively identify patients before care in compliance with accrediting-body requirements
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect co-pays and other out-of-pocket responsibilities
Maintain confidentiality of personal, financial, and medical information in accordance with HIPAA
Recognize commercial and government insurance plans and explain financial obligations
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, and questions for compliance with HIPAA, EMTALA, consent, patient-rights, Medicare, privacy, and related requirements
Obtain patient or guarantor signatures as required
Schedule appointments and coordinate cancellations, reschedules, wait lists, and recalls
Provide test-preparation, arrival-time, medication, check-in, and facility-direction information
Perform visit closure, check out patients, schedule follow-ups, and provide after-visit summaries
Educate and support patients with the patient portal/app
Greet patients and visitors and respond to routine information requests
Answer and screen telephone calls and take messages
Maintain positive relations with patients, families, and clinical staff
Communicate customer-service and process-improvement issues to management
Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
E-scan documents to Health Information Management, address faxes and EHR inbox messages, and follow clinical-team directions for emergent needs
Monitor and work assigned EHR work queues
Assist department leadership with orientation and training

Requirements

What you’ll need

High School Diploma or GED
Ability to work every 3rd weekend rotation
Ability to work two holidays per year: one major holiday and one minor holiday
Ability to work in a high-profile, high-stress area and manage high-volume workloads with interruptions
Ability to multitask, prioritize work, set and meet deadlines, and work independently without direct supervision
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Independent thinking, problem-solving, and issue-triage judgment
Excellent written, verbal, communication, customer service, and interpersonal skills
Ability to educate patients about insurance coverage and unpaid or potentially unpaid services
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage payments, including cash, and follow cash-handling security procedures
Strong understanding of computer systems and proficient typing skills
Experience with electronic email, Microsoft Office, internet browsers, and phone technology
Ability to handle sensitive and confidential information according to internal policies
Excellent organizational skills
Ability to act as a resource to teammates
Ability to transition frequently between sitting and standing and remain physically mobile
Ability to lift up to 10 lbs. frequently and 20 lbs. or more occasionally
Ability to push/pull up to 50 lbs. with assistance
Ability to use fine motor skills for keyboard data entry
None required for licensure, registration, certification, or prior experience

Benefits

Comp & perks

$1.50/hr weekend premium
Time and a half pay for holiday shifts
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift and on-call pay, based on a teammate's job
Incentive pay for select positions