Patient Service Representative – Urgent Care

Advocate Aurora Health

. Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing .

Posted 11/6/2026full-timeBrookfield • Wisconsin • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and practice support, ensuring accurate billing and medical records management while providing compassionate patient interactions. Capable of functioning effectively in high-pressure environments and managing multiple tasks efficiently.

Highest-signal resume keywords

Customer Service ExperienceBilling Information EntryMedical Records ManagementAbility To Handle Difficult CallersHigh Volume Task Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCodingRegistrationPatient Accounting SystemMedical Records Maintenance

Soft Skills

Compassionate CommunicationStress ManagementMulti-taskingProblem Solving

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Patient ExperienceRevenue MaximizationAppointment SchedulingInsurance CoveragePatient Handling Equipment

About the role

Key responsibilities & impact

Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
Maximize revenues by collecting payment at time of service
Enter accurate and up-to-date billing information, including address and insurance coverage, into the patient accounting system
Assist clinical staff in maintaining accurate medical records
Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic for appointments or information
Respond to inquiries about tests and procedures, bills and charges, referrals, and other matters
Enter patient and payer billing information at time of service
Follow up accurately on missing billing information
Uphold practice and medical group standards for accurate and timely medical records
Support providers, connect with patients, and help ensure a seamless, compassionate patient experience
Work two 12-hour shifts and two 8-hour shifts, including required weekend and holiday rotations

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult callers/customers/patients
Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
Exposure to ill patients
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
For patient lifts over 35 pounds, or when the patient is unable to assist, use patient handling equipment with at least one other associate when available
Every third weekend rotation is required
Participation in the holiday rotation is required

Benefits

Comp & perks

Benefits Eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program