Patient Service Representative – Women's Health Clinic

Advocate Aurora Health

. Create the initial electronic health record and prevent duplicate medical records .

Posted 10/22/2026full-timeFranklin • Wisconsin • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing patient interactions, ensuring compliance with HIPAA and other regulations. Proficient in electronic health record management and adept at multitasking in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Service SkillsHIPAA ComplianceElectronic Health Record ManagementAttention to DetailIndependent Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Record ManagementPatient RegistrationInsurance VerificationPayment CollectionData EntryAppointment SchedulingDocument ScanningCash Handling ProceduresCompliance with EMTALAPatient Education

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsIndependent ThinkingService Recovery Skills

Tools & Technologies

Microsoft OfficeEmailInternet BrowsersPhone Technology

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAAEMTALAPatient PortalInsurance PlansFinancial Advocacy

About the role

Key responsibilities & impact

Create the initial electronic health record and prevent duplicate medical records
Positively identify patients before care in compliance with accrediting-body requirements
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect copays and other out-of-pocket responsibilities
Maintain confidentiality of patient information and medical records in accordance with HIPAA
Recognize commercial and government insurance plans and explain financial obligations
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, and questions for compliance with HIPAA, EMTALA, and other regulations
Obtain patient or guarantor signatures as required
Schedule appointments, including virtual and procedural appointments
Coordinate cancellations, reschedules, wait-list requests, and recall requests
Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and directions
Perform visit closure, check out patients, schedule follow-up appointments, and provide after-visit summaries
Educate and support patients with the patient portal/app
Greet patients and visitors and respond to routine information requests
Answer telephones, screen calls, and take messages
Maintain positive relationships with patients, families, and clinical staff
Communicate customer-service issues and process-improvement opportunities to management
Assist patients with transportation, directions, wheelchairs, and interpreter services
E-scan documents to Health Information Management, manage faxes and electronic health-record inbox messages, and follow clinical-team direction for emergent needs
Monitor and work assigned electronic health-record work queues
Assist department leadership with orientation and training
Rotate between the West Allis and Franklin sites covering front-desk and other assigned duties

Requirements

What you’ll need

High School Diploma or GED
None Required for licensure, registration, and/or certification
None Required for experience
Demonstrate the Advocate Health purpose, values and behaviors
Ability to work independently in a high-profile, high-stress area, set and meet deadlines, multitask, and prioritize work
Ability to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Independent thinking and problem-solving skills; ability to exercise judgment to triage issues and concerns
Excellent written and verbal communication, customer service, and interpersonal skills
Ability to educate patients about insurance coverage and manage discussions about non-covered services
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage payments, including cash, and follow cash-handling security procedures
Strong understanding of computer systems and proficient typing skills
Technical proficiency with email, Microsoft Office, internet browsers, and phone technology
Ability to handle sensitive and confidential information according to internal policies
Excellent organizational skills
Ability to act effectively as a resource to teammates
Ability to transition between sitting and standing frequently and stand/sit for extended periods
Ability to frequently lift up to 10 lbs. and occasionally lift 20 lbs. or more
Ability to push/pull up to 50 lbs. with assistance
Vision, hearing, touch, clear speech, and fine motor keyboard data-entry abilities

Benefits

Comp & perks

Full-time benefits eligibility
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Programs that invest in your career development
Benefits and well-being programs