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Patient Service Specialist
Advocate Aurora Health. Exemplify caring and compassionate customer service to create an excellent patient experience .
Posted 10/5/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and critical thinking abilities in a fast-paced healthcare environment, ensuring accurate patient registration and effective communication with patients and families. Proficient in managing sensitive information and adhering to healthcare regulations.
Highest-signal resume keywords
Customer ServiceCritical ThinkingPatient Registration ManagementMedical Records SoftwareHealthcare Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationSchedulingBilling FunctionsCash ReceiptingConfidential Information ManagementEmergency Codes ProficiencyInventory MonitoringMedication Stocking
Soft Skills
Compassionate CommunicationTeam CollaborationIndependence
Tools & Technologies
Medical Records SoftwareFront-End Registration Technology
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient ExperienceHealthcare EnvironmentFast-Paced Office
About the role
Key responsibilities & impact- Exemplify caring and compassionate customer service to create an excellent patient experience
- Interact with patients and families in sensitive situations
- Apply critical thinking and decisive judgment in a hectic environment
- Work cohesively on a team and independently with minimal supervision
- Manage patient registration, insurance verification, scheduling, collection, cash receipting, and arrival/departure desk activities
- Encourage patient use of front-end registration technology
- Enter and maintain confidential patient, insurance, billing, and payment information
- Assist billing functions or direct matters to the appropriate billing office
- Demonstrate proficiency with emergency codes, appropriate responses, and applicable healthcare regulations
- Monitor inventory and stock medications, narcotics, and emergency medications/equipment
Requirements
What you’ll need- High School Diploma or GED required
- Computer experience required
- Customer relations experience required
- Experience with Medical Records Software preferred
- Front desk practice experience preferred
- Must be able to sit for long periods and work in a fast-paced office environment
- Must be able to bend and lift up to 10 lbs.
Benefits
Comp & perks- Comprehensive Total Rewards benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Career development programs
- Premium pay such as shift and on-call pay
- Incentive pay for select positions
- Opportunity for annual performance-based increases
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance
- Paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program