Patient Service Specialist

Advocate Aurora Health

. Provide caring and compassionate customer service to create an excellent patient experience .

Posted 10/13/2026part-timeLincolnton • North Carolina • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing compassionate customer service and managing patient interactions, while ensuring compliance with healthcare regulations and maintaining confidentiality of sensitive information.

Highest-signal resume keywords

Customer ServicePatient RegistrationInsurance VerificationMedical Records SoftwareHealthcare Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationBilling FunctionsEmergency Codes ProficiencyConfidential Information Management

Soft Skills

Compassionate CommunicationTeam CollaborationIndependence

Tools & Technologies

Medical Records Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient ExperienceHealthcare RegulationsFront Desk PracticeInventory Management

About the role

Key responsibilities & impact

Provide caring and compassionate customer service to create an excellent patient experience
Interact with patients and families in sensitive situations
Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival/departure desk activities
Encourage patient use of front-end technology during registration
Enter and maintain confidential patient, insurance, billing, and payment information
Assist billing functions or direct issues to the appropriate billing office
Monitor inventory and stock medications, narcotics, and emergency medications/equipment
Work cohesively on a team and independently with minimal supervision
Provide office coverage in a PRN capacity

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Customer relations experience required
Experience with Medical Records Software preferred
Front desk practice experience preferred
Ability to sit for long periods of time
Ability to work in a fast-paced office environment
Ability to bend and lift up to 10 lbs.
Proficiency in emergency codes and appropriate responses
Knowledge of applicable federal and state healthcare regulations

Benefits

Comp & perks

Comprehensive suite of Total Rewards
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program