Patient Service Specialist

Advocate Aurora Health

. Review and document patient identification and place armbands on patients arriving for care .

Posted 10/27/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and knowledge of medical terminology while ensuring compliance with HIPAA, CMS, and Medicare/Medicaid regulations. Provides compassionate patient care and effectively collaborates with healthcare teams.

Highest-signal resume keywords

HIPAA ComplianceMedical Terminology KnowledgeEffective Communication SkillsCustomer Service SkillsWakeOne Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient IdentificationDocumentationMedication UpdatesRegistration ProcessesContinuity of Operations

Soft Skills

Interpersonal SkillsOrganizational SkillsTeam CollaborationCompassionate Care

Tools & Technologies

WakeOne

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Healthcare SettingPatient Financial Resource ServicesCMS RegulationsMedicare RegulationsMedicaid Regulations

About the role

Key responsibilities & impact

Review and document patient identification and place armbands on patients arriving for care
Interact with patients, visitors, co-workers, management, and physicians using effective communication and strict patient identifiers
Maintain compliance with HIPAA, CMS, and Medicare/Medicaid regulations related to registration and information flow
Provide continuity in departmental operations
Refer patients to Patient Financial Resource Services when necessary
Refer patients to Drug List Technicians for medication updates before surgery as needed
Provide age- and developmentally appropriate assistance to families, patients, and visitors
Assist departmental staff in providing a caring, compassionate environment

Requirements

What you’ll need

High school diploma or GED equivalent required
Experience in a healthcare setting or as a Unit Secretary preferred
Excellent oral, written, and interpersonal communication skills
Customer service skills
Knowledge of medical terminology
Ability to use WakeOne
Organized and able to work as a team member
Ability to work Monday-Friday, 8am-5pm
40 hours per week

Benefits

Comp & perks

Full benefits eligibility
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on the position
Incentive pay for select positions
Opportunity for annual performance-based increases