Patient Service Specialist – Internal Medicine

Advocate Aurora Health

. Provide caring and compassionate customer service to create an excellent patient experience .

Posted 9/22/2026full-timeMonroe • North Carolina • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing compassionate customer service and managing patient interactions in a healthcare setting, while ensuring compliance with federal and state regulations. Proficient in handling patient registration, insurance verification, and maintaining confidential information.

Highest-signal resume keywords

Customer ServicePatient Registration ManagementInsurance VerificationMedical Records SoftwareCritical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationInsurance VerificationCash ReceiptingBilling FunctionsEmergency Codes ProficiencyConfidential Information ManagementFront Desk PracticeInventory MonitoringTechnology UtilizationData Entry

Soft Skills

Compassionate CommunicationTeam CollaborationDecisive JudgmentAdaptabilitySensitivity in Interactions

Tools & Technologies

Medical Records SoftwareFront-End Technology

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare RegulationsPatient ExperienceFast-Paced EnvironmentConfidentialityEmergency Medications

About the role

Key responsibilities & impact

Provide caring and compassionate customer service to create an excellent patient experience
Interact with patients and families in a wide variety of sensitive situations
Apply critical thinking and decisive judgment in a hectic environment
Work cohesively on a team and independently with minimal supervision
Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival/departure desk activities
Encourage patient utilization of front-end technology during registration
Enter and maintain confidential patient, insurance, billing, and payment information
Assist billing functions or direct matters to the appropriate billing office
Demonstrate proficiency in emergency codes and appropriate responses
Follow applicable federal and state healthcare regulations
Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Customer relations experience required
Medical Records Software experience preferred
Front desk practice experience preferred
Ability to sit for long periods of time
Ability to work in a fast-paced office environment
Ability to bend and lift up to 10 lbs.

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program