Patient Service Specialist – PRN

Advocate Aurora Health

. Exemplify caring and compassionate customer service to create an excellent patient experience .

Posted 10/7/2026part-timeFort Mill • South Carolina • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and critical thinking abilities in a fast-paced healthcare environment, with proficiency in managing patient information and billing processes. Capable of working independently and as part of a team while adhering to healthcare regulations.

Highest-signal resume keywords

Customer ServiceCritical ThinkingPatient Registration ManagementMedical Records SoftwareHealthcare Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationBilling FunctionsData EntryInventory Monitoring

Soft Skills

Interpersonal SkillsCompassionate CommunicationTeam Collaboration

Tools & Technologies

Medical Records Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient ExperienceEmergency CodesHealthcare RegulationsFront Desk Practice

About the role

Key responsibilities & impact

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and interact with patients and families in sensitive situations
Demonstrate critical thinking and decisive judgment in an often-hectic environment
Work cohesively on a team and independently with minimal supervision
Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities
Encourage patient utilization of front-end technology during registration
Enter and maintain confidential and accurate patient insurance, billing, payment, and other patient information
Assist billing functions accurately and/or direct matters to the appropriate billing office
Monitor inventory and stock medications, narcotics, and emergency medications/equipment
Cover one shift per week within a six-week scheduling period, with flexibility for additional hours or days as needed
Work PRN shifts from 8am-8pm

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Customer relations experience required
Experience with Medical Records Software preferred
Front desk practice experience preferred
Must be able to sit for long periods of time and work in a fast-paced office environment
Should be able to bend and lift up to 10 lbs.
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations

Benefits

Comp & perks

Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Competitive compensation
Career development programs
Well-being programs