Patient Services Specialist

Advocate Aurora Health

. Exemplify caring and compassionate customer service to create an excellent patient experience .

Posted 10/6/2026full-timeShelby • North Carolina • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and billing processes while providing compassionate customer service in a fast-paced healthcare environment. Proficient in managing sensitive patient interactions and maintaining accurate medical records.

Highest-signal resume keywords

Patient Registration ManagementInsurance VerificationCustomer Relations ExperienceMedical Records SoftwareKnowledge of Healthcare Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationBilling FunctionsData EntryInventory Monitoring

Soft Skills

Compassionate Customer ServiceCritical ThinkingTeam CollaborationDecisive JudgmentAdaptability

Tools & Technologies

Medical Records SoftwareFront-End Technology

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare RegulationsPatient ExperienceEmergency CodesFast-Paced Environment

About the role

Key responsibilities & impact

Exemplify caring and compassionate customer service to create an excellent patient experience
Interact with patients and families in a wide variety of sensitive situations
Exercise critical thinking and decisive judgment in a hectic environment
Work cohesively on a team and independently with minimal supervision
Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities
Encourage patient utilization of front-end technology during registration
Enter and maintain confidential and accurate patient insurance, billing, payment, and other patient information
Assist billing functions accurately and/or direct matters to the appropriate billing office
Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Customer relations experience required
Experience with Medical Records Software preferred
Front desk practice experience preferred
Must be able to sit for long periods of time
Must be able to work in a fast-paced office environment
Should be able to bend and lift up to 10 lbs
Ability to work variable 12-hour shifts including holidays and weekends
Ability to demonstrate proficiency of emergency codes and appropriate responses
Knowledge of applicable federal and state healthcare regulations

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in career development
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program